Scheduled Resolution Update for Card and Wallet Transfer Services

Dear Valued Customer,

Finoviapay would like to formally inform you that the current service issues affecting Physical Card, Virtual Card, and Wallet Transfer operations are scheduled to be fully resolved on Wednesday, 01 April 2026.

Our technical and banking operations teams are actively completing the final stages of service stabilization and system reconciliation to ensure that all affected services return to normal operation in a secure and controlled manner.

Service Briefing

This notice is being provided to keep all affected customers fully informed regarding the current service restoration process.

Finoviapay understands the importance of uninterrupted card and transfer services, and we sincerely appreciate your patience while the remaining technical work is being finalized. Our priority remains the safe restoration of all services with proper transaction handling, account balance accuracy, and secure system performance.

Resolution Summary

Wallet Transfers:
Pending wallet transfer payments will be automatically credited back to customers’ accounts where applicable after reconciliation is completed.

Virtual Cards:
Virtual Card services are expected to resume normal operation once the scheduled resolution process is completed.

Physical Cards:
Physical Card services are also expected to return to proper working status following the completion of the scheduled maintenance and restoration process.

Expected Date:
All listed service resolutions are scheduled for Wednesday, 01 April 2026.

What Customers Should Expect

• Pending wallet transfer amounts under review will be processed through automatic account crediting where applicable.

• Virtual Card access and transaction functionality will begin operating normally again after final service restoration.

• Physical Card usage and related card services will also return to normal working condition.

• Customers are not required to submit duplicate requests for pending wallet transfer credits unless specifically instructed by Finoviapay support.

Important Information

Customer Guidance

Finoviapay kindly advises customers to allow the scheduled resolution process to be completed before reattempting affected card or wallet transfer activities.

If your issue remains unresolved after Wednesday, 01 April 2026, you may contact Finoviapay Customer Support for further review and assistance.

Contact Finoviapay Support

We sincerely apologize for any inconvenience caused and thank you for your patience, trust, and continued confidence in Finoviapay.

We remain committed to restoring all services with the highest standards of security, accuracy, and operational reliability.

Thank you for choosing Finoviapay.
Finoviapay – Worldwide Digital Internet Banking

Finoviapay – Worldwide Digital Internet Banking