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Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260415-D2KTG5D8\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}},"chat_instance":"6678192768683834385","data":"virtual_card_support"}} {"update_id":275224419,"callback_query":{"id":"459942549267704284","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":7095,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777052309,"text":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nKhushkhabri \u2013 Pakistani Resident Account Holders ke liye\n\nDear Valued Customer,\n\nHum aap ke liye aik bohat bari khushkhabri share karna chahte hain.\n\nFinoviaPay ko Pakistan Government se official approval mil chuki hai, aur tamam zaroori agreements successfully sign ho chuke hain.\n\nAgle 3 months ke andar FinoviaPay apni pehli physical branch Karachi, Sindh, Pakistan mein open karne ja rahi hai.\n\nYeh FinoviaPay ke liye aik bohat bara milestone hai jo Pakistan mein services ko aur strong aur accessible banayega.\n\n\ud83c\udf1f FinoviaPay Pakistan Local Branch \u2013 Top Benefits\n\n1. 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Checkbook Payment Facility\n FinoviaPay checkbook ke zariye aap Pakistan ke kisi bhi bank se payment receive kar sakte hain.\n\n12. Easy Vehicle Financing\n Customers asaan aur flexible finance plan par vehicles hasil kar sakte hain.\n\n13. 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Checkbook Payment Facility\n FinoviaPay Pakistani customers will be able to use FinoviaPay checkbooks to receive payments from any bank across Pakistan.\n\n12. Easy Vehicle Financing\n Customers will have access to convenient and flexible vehicle financing plans.\n\n13. 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mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}},"chat_instance":"-7807607700288199643","data":"retry_mobile"}} {"update_id":275224426,"message":{"message_id":7108,"from":{"id":7851920105,"is_bot":false,"first_name":"Alone","last_name":"Mehar","username":"meharg21","language_code":"en"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777067505,"text":"+34634753260","entities":[{"offset":0,"length":12,"type":"phone_number"}]}} {"update_id":275224427,"message":{"message_id":7110,"from":{"id":7851920105,"is_bot":false,"first_name":"Alone","last_name":"Mehar","username":"meharg21","language_code":"en"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777067510,"text":"2026\/01\/01"}} {"update_id":275224428,"callback_query":{"id":"315216979541039631","from":{"id":8663326764,"is_bot":false,"first_name":"Abdul","last_name":"Hanan","language_code":"en"},"message":{"message_id":7094,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777052309,"text":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nKhushkhabri \u2013 Pakistani Resident Account Holders ke liye\n\nDear Valued Customer,\n\nHum aap ke liye aik bohat bari khushkhabri share karna chahte hain.\n\nFinoviaPay ko Pakistan Government se official approval mil chuki hai, aur tamam zaroori agreements successfully sign ho chuke hain.\n\nAgle 3 months ke andar FinoviaPay apni pehli physical branch Karachi, Sindh, Pakistan mein open karne ja rahi hai.\n\nYeh FinoviaPay ke liye aik bohat bara milestone hai jo Pakistan mein services ko aur strong aur accessible banayega.\n\n\ud83c\udf1f FinoviaPay Pakistan Local Branch \u2013 Top Benefits\n\n1. Physical Customer Support\n Ab aap direct branch visit karke apni queries solve kar sakte hain.\n\n2. Fast KYC Verification\n On-spot document verification aur fast approval.\n\n3. Secure Cash Deposit & Withdrawal\n PKR mein safe aur easy cash deposit aur withdrawal facility.\n\n4. Fast Card Issuance\n Physical debit cards ki processing aur delivery tez ho jayegi.\n\n5. Instant Issue Resolution\n Account, card ya transaction issues ka foran solution.\n\n6. Local Compliance & Trust\n Pakistan Government ke under hone ki wajah se zyada trust aur reliability.\n\n7. Business Account Support\n Business customers ke liye dedicated support aur onboarding.\n\n8. Fast Processing Time\n Local aur international transactions ki speed improve hogi.\n\n9. Enhanced Security Monitoring\n Strong AML aur fraud protection system.\n\n10. Premium Banking Experience\n Digital aur physical banking ka complete experience.\n\n11. Checkbook Payment Facility\n FinoviaPay checkbook ke zariye aap Pakistan ke kisi bhi bank se payment receive kar sakte hain.\n\n12. Easy Vehicle Financing\n Customers asaan aur flexible finance plan par vehicles hasil kar sakte hain.\n\n13. 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Checkbook Payment Facility\n FinoviaPay Pakistani customers will be able to use FinoviaPay checkbooks to receive payments from any bank across Pakistan.\n\n12. Easy Vehicle Financing\n Customers will have access to convenient and flexible vehicle financing plans.\n\n13. 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{"update_id":275224589,"callback_query":{"id":"6053623955064181088","from":{"id":7851920105,"is_bot":false,"first_name":"Alone","last_name":"Mehar","username":"meharg21","language_code":"en"},"message":{"message_id":7314,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080351,"text":"\ud83c\udf0d Expected Usage Region\n\nPlease select the main region where you expect to use your FinoviaPay Virtual Card.\n\nThis helps Card Operations review your request correctly.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0f Asia","callback_data":"vc_region_asia"}],[{"text":"\ud83c\uddea\ud83c\uddfa Europe","callback_data":"vc_region_europe"}],[{"text":"\ud83c\udf0e America","callback_data":"vc_region_america"}],[{"text":"\ud83c\udf10 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this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":264,"length":13,"type":"bold"},{"offset":429,"length":26,"type":"bold"},{"offset":482,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}},"chat_instance":"-7807607700288199643","data":"virtual_card_manage_current"}} 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Notification\n------------------------------------\n\nDear Customer,\n\nMy name is Habib Rajput (Officer ID: FNP-HB-U03638), and I am contacting you from the Head Office Canada \u2013 Accounts & Supervisor Department.\n\nWe would like to inform you that your support ticket (Ticket ID: TKT90F98533) has been reviewed, and your issue has been forwarded to our Technical Department, as it appears to be a system-related bug requiring internal investigation.\n\nPlease note that from our end, your account has been successfully approved and fully activated, and there are no issues with your account status.\n\nOur technical team is currently working on resolving this matter. The estimated resolution timeframe is within 72 working hours. You will be notified as soon as there is any update.\n\nWe appreciate your patience and cooperation.\n\nKind regards,\nHabib Rajput\nHead Office Canada \u2013 Accounts & Supervisor Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_128"}]]}},"chat_instance":"2896641318405637461","data":"gn_confirm_128"}} {"update_id":275224595,"callback_query":{"id":"459942549579110973","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":7321,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777080642,"text":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nDear Customer,\n\nThis is an official notification from the Technical Team regarding your support ticket (Ticket ID: TKT5V8X2C91), which was created on your behalf by Habib Rajput (Officer ID: FNP-HB-U03638).\n\nWe are pleased to inform you that the issue related to your Virtual Card has been successfully resolved. You may now proceed to create your Virtual Card without any issues.\n\nIf you experience any further difficulty or require assistance, please do not hesitate to contact our support team.\n\nThank you for your patience and for choosing FinoviaPay.\n\nKind regards,\nTechnical Team\nFinoviaPay\nWorldwide Digital Internet Banking\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_126"}]]}},"chat_instance":"6678192768683834385","data":"gn_confirm_126"}} {"update_id":275224596,"callback_query":{"id":"459942547238850065","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":7322,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777080694,"text":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nDear Customer,\n\nYeh Technical Team ki taraf se official notification hai regarding aap ki support ticket (Ticket ID: TKT5V8X2C91) jo Habib Rajput (Officer ID: FNP-HB-U03638) ne aap ke behalf par create ki thi.\n\nHum aap ko inform karna chahte hain ke aap ke Virtual Card ka issue successfully resolve kar diya gaya hai. Aap ab apna Virtual Card asani se create kar sakte hain bina kisi issue ke.\n\nAgar aap ko koi aur masla face ho ya kisi bhi qisam ki madad darkar ho, to please hamari support team se rabta karein.\n\nAap ke sabr aur FinoviaPay ko choose karne ka shukriya.\n\nKind regards,\nTechnical Team\nFinoviaPay\nWorldwide Digital Internet Banking\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_127"}]]}},"chat_instance":"6678192768683834385","data":"gn_confirm_127"}} {"update_id":275224597,"message":{"message_id":7327,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087343,"text":"\/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}} 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Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}},"chat_instance":"6678192768683834385","data":"secure_direct_communication"}} {"update_id":275224771,"callback_query":{"id":"459942549713739492","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":7619,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306731,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000008\n\nDepartment\nCustomer Service Help Desk\n\nOfficer\nAnanya Sharma\n\nTicket ID\nTKT85C6238F\n\nStatus\nOpen\n\nLast Update\n27 Apr 2026 11:26\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":196,"length":7,"type":"bold"},{"offset":219,"length":9,"type":"bold"},{"offset":242,"length":6,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}},"chat_instance":"6678192768683834385","data":"secure_direct_view"}} {"update_id":275224772,"callback_query":{"id":"459942548822853543","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":7620,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306746,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000008\nDepartment: Customer Service Help Desk\nOfficer: Ananya Sharma\nTicket ID: TKT85C6238F\n\nRecent Messages\n\n\u2022 Officer \u2014 24 Apr 2026 08:36\nDear Customer,\n\nMy name is Komal Haider (Officer ID: FNP-KH-58231), aur main FinoviaPay Headquarters ke Card Control Department se aap se rabta kar rahi hun.\n\nUmeed hai aap khairiyat se hon.\n\nYeh inform kiya jata hai ke aap ka Physical Card (ending in ****5309) hamare office se courier company ki taraf se successfully pick-up kar liya gaya hai.\n\nNext 48 working hours ke andar aap ko system ki taraf se automatic notification receive ho jaye gi jisme aap ka tracking code hoga. Is tracking code ke zariye aap apne card ko live track kar sakte hain ke woh iss waqt kahan hai aur kab tak aap ko deliver ho jaye ga.\n\nAgar aap ko kisi bhi qisam ki madad darkar ho, to aap hum se rabta kar sakte hain.\n\nShukriya FinoviaPay par bharosa karne ka.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay\n\n\u2022 You \u2014 24 Apr 2026 11:28\nCard Delivery Timeline Inquiry \nRef: FP-DM-000008 \nOfficer: Komal Haider | ID: FNP-KH-58231 \n \nSalam, \n \nAapke message ke mutabiq mera Physical Card ending in **5309 courier company ki taraf se pick-up ho chuka hai. \n \nMujhe ye confirm karna hai \nShipment ke liye nikalne ke baad maximum kitne working days me card customer tak pohnch jata hai? \n \nShukriya\n\n\u2022 Officer \u2014 25 Apr 2026 19:46\nDear Customer,\n\nMy name is Komal Haider (Officer ID: FNP-KH-58231), aur main FinoviaPay Headquarters ke Card Control Department se aap se rabta kar rahi hun.\n\nUmeed hai aap khairiyat se hon.\n\nMain aap ko inform karna chahti hun ke courier company aam tor par maximum 20 working days ke andar card customer ke hand over kar deti hai.\n\nJaise hi shipment transit mein hoti hai, aap ko tracking updates bhi milti rehti hain jisse aap delivery status check kar sakte hain.\n\nAgar aap ko kisi bhi qisam ki madad darkar ho, to aap hum se rabta kar sakte hain.\n\nShukriya FinoviaPay par bharosa karne ka.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay\n\n\u2022 Officer \u2014 27 Apr 2026 11:26\nSubject: Utility Payment Failed \u2013 Incorrect Reference Code (Ticket ID: TKT85C6238F)\n\nDear Valued Customer,\n\nMy name is Ananya Sharma (Officer ID: FNP-AS-78452), and I am contacting you from the FinoviaPay Customer Care Help Desk regarding your recent utility payment attempt under Ticket ID: TKT85C6238F.\n\nWe would like to inform you that your utility bill payment has unfortunately failed. According to the response received from Gujranwala Electric Power Company, the reference code provided was marked as incorrect or invalid.\n\nFor your understanding:\n\n- The reference code is a critical identifier used by the billing authority to locate and verify your bill details.\n- If the code does not match their records, the system automatically declines the transaction to prevent incorrect billing.\n\nRecommended Action:\n\n- Please carefully recheck the reference number on your original utility bill.\n- Ensure there are no typing errors, missing digits, or extra spaces.\n- Once verified, you may retry the payment using the correct reference code.\n\nIf the issue persists, we recommend contacting the utility provider directly or reaching out to our support team for further assistance.\n\nWe sincerely apologize for any inconvenience caused and appreciate your cooperation.\n\nKind regards,\nAnanya Sharma\nCustomer Care Help Desk\nFinoviaPay\nOfficer ID: FNP-AS-78452","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":95,"length":8,"type":"bold"},{"offset":118,"length":10,"type":"bold"},{"offset":142,"length":15,"type":"bold"},{"offset":161,"length":7,"type":"bold"},{"offset":1022,"length":3,"type":"bold"},{"offset":1406,"length":7,"type":"bold"},{"offset":2120,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}},"chat_instance":"6678192768683834385","data":"secure_direct_reply"}} {"update_id":275224773,"message":{"message_id":7622,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306786,"text":"10121211807602"}} {"update_id":275224774,"callback_query":{"id":"459942546603658883","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":7618,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306725,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}},"chat_instance":"6678192768683834385","data":"wallet_balance"}} {"update_id":275224775,"callback_query":{"id":"315216978691987000","from":{"id":8663326764,"is_bot":false,"first_name":"Abdul","last_name":"Hanan","language_code":"en"},"message":{"message_id":7601,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302269,"photo":[{"file_id":"AgACAgQAAxkDAAIdsGnvevmBX9iTuHVQy_vQWLOeZCzvAAIaDGsb6iV4U3JAc2SFUryBAQADAgADcwADOwQ","file_unique_id":"AQADGgxrG-oleFN4","file_size":2258,"width":67,"height":90},{"file_id":"AgACAgQAAxkDAAIdsGnvevmBX9iTuHVQy_vQWLOeZCzvAAIaDGsb6iV4U3JAc2SFUryBAQADAgADbQADOwQ","file_unique_id":"AQADGgxrG-oleFNy","file_size":33301,"width":240,"height":320},{"file_id":"AgACAgQAAxkDAAIdsGnvevmBX9iTuHVQy_vQWLOeZCzvAAIaDGsb6iV4U3JAc2SFUryBAQADAgADeAADOwQ","file_unique_id":"AQADGgxrG-oleFN9","file_size":140284,"width":600,"height":800},{"file_id":"AgACAgQAAxkDAAIdsGnvevmBX9iTuHVQy_vQWLOeZCzvAAIaDGsb6iV4U3JAc2SFUryBAQADAgADeQADOwQ","file_unique_id":"AQADGgxrG-oleFN-","file_size":281390,"width":960,"height":1280},{"file_id":"AgACAgQAAxkDAAIdsGnvevmBX9iTuHVQy_vQWLOeZCzvAAIaDGsb6iV4U3JAc2SFUryBAQADAgADdwADOwQ","file_unique_id":"AQADGgxrG-oleFN8","file_size":324465,"width":1086,"height":1448}],"caption":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nWe understand how important the CVV code is for our customers. Our Technical Department is working to resolve the issue and service will be restored within the next few hours.\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_165"}]]}},"chat_instance":"2896641318405637461","data":"gn_confirm_165"}} {"update_id":275224776,"callback_query":{"id":"459942549395859134","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":7626,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777331648,"photo":[{"file_id":"AgACAgQAAxkDAAIdymnv7cD1h1dv1Qwx8M-TRZRPlxF6AAL3C2sbqxeAU8V2riPicKmDAQADAgADcwADOwQ","file_unique_id":"AQAD9wtrG6sXgFN4","file_size":2209,"width":67,"height":90},{"file_id":"AgACAgQAAxkDAAIdymnv7cD1h1dv1Qwx8M-TRZRPlxF6AAL3C2sbqxeAU8V2riPicKmDAQADAgADbQADOwQ","file_unique_id":"AQAD9wtrG6sXgFNy","file_size":34520,"width":240,"height":320},{"file_id":"AgACAgQAAxkDAAIdymnv7cD1h1dv1Qwx8M-TRZRPlxF6AAL3C2sbqxeAU8V2riPicKmDAQADAgADeAADOwQ","file_unique_id":"AQAD9wtrG6sXgFN9","file_size":138976,"width":600,"height":800},{"file_id":"AgACAgQAAxkDAAIdymnv7cD1h1dv1Qwx8M-TRZRPlxF6AAL3C2sbqxeAU8V2riPicKmDAQADAgADeQADOwQ","file_unique_id":"AQAD9wtrG6sXgFN-","file_size":282232,"width":960,"height":1280},{"file_id":"AgACAgQAAxkDAAIdymnv7cD1h1dv1Qwx8M-TRZRPlxF6AAL3C2sbqxeAU8V2riPicKmDAQADAgADdwADOwQ","file_unique_id":"AQAD9wtrG6sXgFN8","file_size":314857,"width":1086,"height":1448}],"caption":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nYour card is on the way. 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You can now access all FinoviaPay services without any restrictions. 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Your submitted receipts have been verified.\n\nApproved by:\nKomal Haider\nCard Control Department\nOfficer ID: FNP-KH-58231\nDate: Saturday, 2 May 2026\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_222"}]]}},"chat_instance":"6678192768683834385","data":"gn_confirm_222"}} {"update_id":275225091,"message":{"message_id":8188,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718821,"text":"\/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}} {"update_id":275225092,"callback_query":{"id":"459942549893981663","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":8189,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718822,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}},"chat_instance":"6678192768683834385","data":"existing_customer_menu"}} {"update_id":275225093,"message":{"message_id":8191,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718836,"text":"+923036814535","entities":[{"offset":0,"length":13,"type":"phone_number"}]}} {"update_id":275225094,"message":{"message_id":8193,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718839,"text":"1997-01-01"}} {"update_id":275225095,"message":{"message_id":8195,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718858,"text":"376182"}} {"update_id":275225096,"callback_query":{"id":"459942550020612578","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":8197,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718859,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}},"chat_instance":"6678192768683834385","data":"talk_to_agent"}} {"update_id":275225097,"callback_query":{"id":"459942548074523891","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":8198,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718865,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}},"chat_instance":"6678192768683834385","data":"create_support_ticket"}} {"update_id":275225098,"message":{"message_id":8200,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718934,"text":"Sadaf Hussain"}} {"update_id":275225099,"message":{"message_id":8202,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718947,"text":"mzoohaaan@gmail.com","entities":[{"offset":0,"length":19,"type":"email"}]}} {"update_id":275225100,"message":{"message_id":8204,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718958,"text":"+923036814535","entities":[{"offset":0,"length":13,"type":"phone_number"}]}} {"update_id":275225101,"message":{"message_id":8206,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718966,"text":"Card 3563 \u2013 Request for Unblock & Block Reason"}} {"update_id":275225102,"message":{"message_id":8208,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777719034,"text":"Dear Ms. Komal Haider,\n\nMy card ending 3563 gets blocked repeatedly. Kindly let me know the reason for this so I can take care of those issues and avoid it in the future.\n\nPlease also unblock my card at the earliest.\n\nThank you."}} {"update_id":275225103,"message":{"message_id":8211,"from":{"id":8663326764,"is_bot":false,"first_name":"Abdul","last_name":"Hanan","language_code":"en"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777721808,"text":"I will used my account for my freelancer payments. \n\nI was open this account to get my freelancer payments. \n\nFreelancer payments. \n\nI am working as freelancer \nI work online at freelancer platform \nWorking from last 1 year\nMy monthly incon approximately 10000 \u20ac \nAnnually approximately 120000 \u20ac\n\nAt the moment i don't have NTN"}} {"update_id":275225104,"callback_query":{"id":"315216980835533056","from":{"id":8663326764,"is_bot":false,"first_name":"Abdul","last_name":"Hanan","language_code":"en"},"message":{"message_id":8212,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777746625,"photo":[{"file_id":"AgACAgQAAxkDAAIgFGn2QsG7AAHZ1WshxUq6TxkLRLCkLgACTgxrG32WuFP5dm70-xyE_QEAAwIAA3MAAzsE","file_unique_id":"AQADTgxrG32WuFN4","file_size":1844,"width":60,"height":90},{"file_id":"AgACAgQAAxkDAAIgFGn2QsG7AAHZ1WshxUq6TxkLRLCkLgACTgxrG32WuFP5dm70-xyE_QEAAwIAA20AAzsE","file_unique_id":"AQADTgxrG32WuFNy","file_size":29596,"width":213,"height":320},{"file_id":"AgACAgQAAxkDAAIgFGn2QsG7AAHZ1WshxUq6TxkLRLCkLgACTgxrG32WuFP5dm70-xyE_QEAAwIAA3gAAzsE","file_unique_id":"AQADTgxrG32WuFN9","file_size":131506,"width":533,"height":800},{"file_id":"AgACAgQAAxkDAAIgFGn2QsG7AAHZ1WshxUq6TxkLRLCkLgACTgxrG32WuFP5dm70-xyE_QEAAwIAA3kAAzsE","file_unique_id":"AQADTgxrG32WuFN-","file_size":260495,"width":853,"height":1280},{"file_id":"AgACAgQAAxkDAAIgFGn2QsG7AAHZ1WshxUq6TxkLRLCkLgACTgxrG32WuFP5dm70-xyE_QEAAwIAA3cAAzsE","file_unique_id":"AQADTgxrG32WuFN8","file_size":329539,"width":1024,"height":1536}],"caption":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nYour Physical Card request has been declined due to a mismatch in account usage information. Your account was registered for personal use, while the requested details indicate freelancer activity. As your account is newly created, we are unable to authorize this request at this time.\n\n\u2014 Daniel Carter\nCard Control Department\nOfficer ID: FNP-DC-78421\nTicket ID: TKT6845D3C4\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_223"}]]}},"chat_instance":"2896641318405637461","data":"gn_confirm_223"}} {"update_id":275225105,"callback_query":{"id":"459942548297905193","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":8214,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777747871,"text":"\ud83d\udd14 FinoviaPay Official Notification\n\nThis is an automated secure banking notification from FinoviaPay.\n\nDear Sadaf Hussain,\n\nMy name is Daniel Carter, and I am contacting you from the FinoviaPay Card Control Department.\nOfficer ID: FNP-DC-78421\n\nWe would like to inform you that your virtual card activity requires additional verification as part of our internal security and compliance procedures.\n\nTo proceed, you are required to provide supporting transaction receipts for selected card activities. These documents are necessary to verify the authenticity of recent transactions and to ensure the continued security of your account.\n\n\ud83c\udd94 Request Reference ID: FNP-RCV-260502-YQWAQQ\n\ud83d\udccc Receipts Required: 2\n\nOfficer Message: For security verification, please upload clear POS receipts for the transactions listed in this request. 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Your prompt cooperation will be highly appreciated.\n\n---\n\n\ud83d\udc64 Requested by:\nDaniel Carter\nCard Control Department\nOfficer ID: FNP-DC-78421\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_224"}]]}},"chat_instance":"6678192768683834385","data":"gn_confirm_224"}} {"update_id":275225108,"callback_query":{"id":"459942547120197153","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":8222,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777751646,"photo":[{"file_id":"AgACAgQAAxkDAAIgHmn2Vl6x8gQ7O0OX8pc4MVCvpSj0AAKeDGsb08-wUzJkGyXsWFPnAQADAgADcwADOwQ","file_unique_id":"AQADngxrG9PPsFN4","file_size":1942,"width":60,"height":90},{"file_id":"AgACAgQAAxkDAAIgHmn2Vl6x8gQ7O0OX8pc4MVCvpSj0AAKeDGsb08-wUzJkGyXsWFPnAQADAgADbQADOwQ","file_unique_id":"AQADngxrG9PPsFNy","file_size":28818,"width":213,"height":320},{"file_id":"AgACAgQAAxkDAAIgHmn2Vl6x8gQ7O0OX8pc4MVCvpSj0AAKeDGsb08-wUzJkGyXsWFPnAQADAgADeAADOwQ","file_unique_id":"AQADngxrG9PPsFN9","file_size":128715,"width":533,"height":800},{"file_id":"AgACAgQAAxkDAAIgHmn2Vl6x8gQ7O0OX8pc4MVCvpSj0AAKeDGsb08-wUzJkGyXsWFPnAQADAgADeQADOwQ","file_unique_id":"AQADngxrG9PPsFN-","file_size":260601,"width":853,"height":1280},{"file_id":"AgACAgQAAxkDAAIgHmn2Vl6x8gQ7O0OX8pc4MVCvpSj0AAKeDGsb08-wUzJkGyXsWFPnAQADAgADdwADOwQ","file_unique_id":"AQADngxrG9PPsFN8","file_size":325556,"width":1024,"height":1536}],"caption":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nWe have reviewed your ticket (TKT9AB60AA5) and identified a potentially suspicious transaction at ARAMCO via Google Wallet. 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If incorrect information is provided again, your vehicle finance application may be rejected.\n\nPlease ensure that your witness remains available and provides accurate information during the verification process.\n\nAccounts & Customer Representative Department\nFinoviaPay\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_299"}]]}},"chat_instance":"6678192768683834385","data":"gn_confirm_299"}} {"update_id":275226174,"callback_query":{"id":"459942548119261952","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10035,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779078950,"photo":[{"file_id":"AgACAgQAAxkDAAInM2oKlyYEKRp8Lac4gnqMuaQiSiciAAJxDmsbGm5ZUFqDxvCwZsKDAQADAgADcwADOwQ","file_unique_id":"AQADcQ5rGxpuWVB4","file_size":2106,"width":60,"height":90},{"file_id":"AgACAgQAAxkDAAInM2oKlyYEKRp8Lac4gnqMuaQiSiciAAJxDmsbGm5ZUFqDxvCwZsKDAQADAgADbQADOwQ","file_unique_id":"AQADcQ5rGxpuWVBy","file_size":32490,"width":213,"height":320},{"file_id":"AgACAgQAAxkDAAInM2oKlyYEKRp8Lac4gnqMuaQiSiciAAJxDmsbGm5ZUFqDxvCwZsKDAQADAgADeAADOwQ","file_unique_id":"AQADcQ5rGxpuWVB9","file_size":134613,"width":533,"height":800},{"file_id":"AgACAgQAAxkDAAInM2oKlyYEKRp8Lac4gnqMuaQiSiciAAJxDmsbGm5ZUFqDxvCwZsKDAQADAgADeQADOwQ","file_unique_id":"AQADcQ5rGxpuWVB-","file_size":266177,"width":853,"height":1280},{"file_id":"AgACAgQAAxkDAAInM2oKlyYEKRp8Lac4gnqMuaQiSiciAAJxDmsbGm5ZUFqDxvCwZsKDAQADAgADdwADOwQ","file_unique_id":"AQADcQ5rGxpuWVB8","file_size":329147,"width":1024,"height":1536}],"caption":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nCongratulations! 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I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your Vehicle Finance Application.\n\nWe would like to inform you that your application has been successfully received under the following reference details:\n\nApplication Reference: VF-260516-A4A7A348\nVehicle: Honda City i-VTEC\n\nKindly confirm which Honda City i-VTEC Variant you would like to apply for so we may proceed with the next verification and processing stage of your finance application.\n\nAvailable variants may include:\n\u2022 Honda City 1.2L M\/T\n\u2022 Honda City 1.2L CVT\n\u2022 Honda City Aspire 1.5L CVT\n\u2022 Honda City Aspire 1.5L M\/T\n\nPlease reply with your selected variant name.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638\n\n\u2022 You \u2014 16 May 2026 11:05\n1.2L CVT\n\n\u2022 Officer \u2014 17 May 2026 01:27\nDear Valued Customer,\n\nMy name is Daniel Carter, and my Officer ID is FNP-DC-78421. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your ongoing vehicle finance application verification process.\n\nTo proceed with the next stage of your application assessment, we kindly request you to provide the following documents:\n\n\u2022 Your personal Credit Score & Credit History Certificate\n\u2022 Credit Score & Credit History Certificates of both witnesses\n\nPlease note that these certificates can be easily downloaded through the official TASDEEQ App.\n\nThese documents are required as part of our internal financial risk assessment, credit evaluation, and compliance verification procedures before final approval of the vehicle finance application.\n\nKindly ensure that all certificates are clear, complete, and recently generated before submission to avoid any delay in the verification process.\n\nOnce the required documents are submitted successfully, our verification team will continue the application review and update you regarding the next process stage.\n\nWe appreciate your cooperation and thank you for choosing FinoviaPay.\n\nKind regards,\nDaniel Carter\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-DC-78421\n\n\u2022 Officer \u2014 18 May 2026 01:24\nDear Valued Customer,\n\nMy name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department.\n\nWe would like to inform you that the current market rate of the Honda City 1.2LS is approximately PKR 4,937,000 as of Monday, 18 May 2026.\n\nKindly confirm your preferred finance tenure so that we may proceed with the installment plan calculation and prepare your vehicle finance quotation accordingly.\n\nAvailable financing tenure options:\n\n\u2022 12 Months\n\u2022 24 Months\n\u2022 36 Months\n\u2022 48 Months\n\u2022 60 Months\n\nOnce you confirm the desired repayment period, our Finance Department will provide you with the estimated monthly installment details, estimated down payment, and financing breakdown.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: 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Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83d\udcc4 Vehicle Finance Required Documents","callback_data":"vf_required_documents"}]]}},"chat_instance":"6678192768683834385","data":"secure_direct_communication"}} {"update_id":275226188,"callback_query":{"id":"459942546434913403","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10059,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779087992,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nAccounts & Customer Representative\n\nOfficer\nHabib Rajput\n\nTicket ID\nVF-260516-A4A7A348\n\nStatus\nOpen\n\nLast Update\n18 May 2026 02:07\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":204,"length":7,"type":"bold"},{"offset":226,"length":9,"type":"bold"},{"offset":256,"length":6,"type":"bold"},{"offset":269,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}},"chat_instance":"6678192768683834385","data":"secure_direct_view"}} {"update_id":275226189,"message":{"message_id":10061,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779088023,"text":"12 months"}} {"update_id":275226190,"callback_query":{"id":"459942549985132235","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10060,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779088010,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000010\nDepartment: Accounts & Customer Representative\nOfficer: Habib Rajput\nTicket ID: VF-260516-A4A7A348\n\nRecent Messages\n\n\u2022 Officer \u2014 16 May 2026 10:32\nDear Valued Customer,\n\nMy name is Habib Rajput, and my Officer ID is FNP-HB-U03638. 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I am contacting you from the FinoviaPay Accounts & Customer Representative Department.\n\nWe would like to inform you that the current market rate of the Honda City 1.2LS is approximately PKR 4,937,000 as of Monday, 18 May 2026.\n\nKindly confirm your preferred finance tenure so that we may proceed with the installment plan calculation and prepare your vehicle finance quotation accordingly.\n\nAvailable financing tenure options:\n\n\u2022 12 Months\n\u2022 24 Months\n\u2022 36 Months\n\u2022 48 Months\n\u2022 60 Months\n\nOnce you confirm the desired repayment period, our Finance Department will provide you with the estimated monthly installment details, estimated down payment, and financing breakdown.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638\n\n\u2022 You \u2014 18 May 2026 02:01\nAll charts send krden\n\n\u2022 Officer \u2014 18 May 2026 02:07\nThank you for your confirmation.\nAs per your request, your HONDA 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Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83d\udcc4 Vehicle Finance Required Documents","callback_data":"vf_required_documents"}]]}},"chat_instance":"6678192768683834385","data":"secure_direct_communication"}} {"update_id":275226209,"callback_query":{"id":"459942545980277038","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10090,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779100692,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nAccounts & Customer Representative\n\nOfficer\nHabib Rajput\n\nTicket ID\nVF-260516-A4A7A348\n\nStatus\nOpen\n\nLast Update\n18 May 2026 03:51\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":204,"length":7,"type":"bold"},{"offset":226,"length":9,"type":"bold"},{"offset":256,"length":6,"type":"bold"},{"offset":269,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}},"chat_instance":"6678192768683834385","data":"secure_direct_view"}} {"update_id":275226210,"callback_query":{"id":"459942547658907180","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10092,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779180000,"photo":[{"file_id":"AgACAgQAAxkDAAInbGoMIeCgaAj1-jBM6n6YxNkOl-wMAALNDmsbwU9gUFoqlik7jy58AQADAgADcwADOwQ","file_unique_id":"AQADzQ5rG8FPYFB4","file_size":2235,"width":67,"height":90},{"file_id":"AgACAgQAAxkDAAInbGoMIeCgaAj1-jBM6n6YxNkOl-wMAALNDmsbwU9gUFoqlik7jy58AQADAgADbQADOwQ","file_unique_id":"AQADzQ5rG8FPYFBy","file_size":32568,"width":240,"height":320},{"file_id":"AgACAgQAAxkDAAInbGoMIeCgaAj1-jBM6n6YxNkOl-wMAALNDmsbwU9gUFoqlik7jy58AQADAgADeAADOwQ","file_unique_id":"AQADzQ5rG8FPYFB9","file_size":132681,"width":600,"height":800},{"file_id":"AgACAgQAAxkDAAInbGoMIeCgaAj1-jBM6n6YxNkOl-wMAALNDmsbwU9gUFoqlik7jy58AQADAgADeQADOwQ","file_unique_id":"AQADzQ5rG8FPYFB-","file_size":269920,"width":960,"height":1280},{"file_id":"AgACAgQAAxkDAAInbGoMIeCgaAj1-jBM6n6YxNkOl-wMAALNDmsbwU9gUFoqlik7jy58AQADAgADdwADOwQ","file_unique_id":"AQADzQ5rG8FPYFB8","file_size":307531,"width":1086,"height":1448}],"caption":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\n\ud83d\udce6 Shipment complaint has been successfully registered and verified. Your parcel is currently under customs clearance review at Karachi Airport. Our investigation team is actively following the case and the next update will be shared within 24 hours.\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_304"}]]}},"chat_instance":"6678192768683834385","data":"gn_confirm_304"}} {"update_id":275226211,"callback_query":{"id":"459942547103249089","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10094,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779195242,"photo":[{"file_id":"AgACAgQAAxkDAAInbmoMXWqqCBZWcBTwEuZmi8nfoPFtAAIID2sbwU9gUKp5fBHIAvlrAQADAgADcwADOwQ","file_unique_id":"AQADCA9rG8FPYFB4","file_size":2676,"width":74,"height":90},{"file_id":"AgACAgQAAxkDAAInbmoMXWqqCBZWcBTwEuZmi8nfoPFtAAIID2sbwU9gUKp5fBHIAvlrAQADAgADbQADOwQ","file_unique_id":"AQADCA9rG8FPYFBy","file_size":39661,"width":264,"height":320},{"file_id":"AgACAgQAAxkDAAInbmoMXWqqCBZWcBTwEuZmi8nfoPFtAAIID2sbwU9gUKp5fBHIAvlrAQADAgADeAADOwQ","file_unique_id":"AQADCA9rG8FPYFB9","file_size":162991,"width":661,"height":800},{"file_id":"AgACAgQAAxkDAAInbmoMXWqqCBZWcBTwEuZmi8nfoPFtAAIID2sbwU9gUKp5fBHIAvlrAQADAgADeQADOwQ","file_unique_id":"AQADCA9rG8FPYFB-","file_size":313611,"width":1057,"height":1280},{"file_id":"AgACAgQAAxkDAAInbmoMXWqqCBZWcBTwEuZmi8nfoPFtAAIID2sbwU9gUKp5fBHIAvlrAQADAgADdwADOwQ","file_unique_id":"AQADCA9rG8FPYFB8","file_size":342317,"width":1140,"height":1380}],"caption":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nNotification \ud83d\udcc4\n\nYour Vehicle Finance Application draft documents have been successfully sent.\n\nKindly review all documents carefully, sign them, place your thumb impression where required, and return the signed copies to continue the verification and approval process.\n\nThank you for your cooperation.\n\nAccounts & Customer Representative Department\nFinoviaPay\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_305"}]]}},"chat_instance":"6678192768683834385","data":"gn_confirm_305"}} {"update_id":275226212,"callback_query":{"id":"459942546820426756","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10047,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779082140,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. 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You gave me a delivery date of 15 May 2026, but I have not received the card yet. What is the reason for the delay?\n\nI need this card to be delivered immediately.\n\nI also contacted you regarding this card on May 23, but I have not received any response yet.\n\nPlease clarify, do I need to file a complaint head office, or will the card be delivered to me directly?\n\nProvide an update as soon as possible.\n\nThank you"}} {"update_id":275226396,"callback_query":{"id":"459942545979220971","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10369,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779985421,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}},"chat_instance":"6678192768683834385","data":"exit_session"}} {"update_id":275226397,"callback_query":{"id":"459942545901289631","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10399,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780136660,"photo":[{"file_id":"AgACAgQAAxkDAAIon2oautSOd9Qr5OVGCInUcrTaX9QLAAI3D2sbBJbZUPcxA9qoL7YVAQADAgADcwADOwQ","file_unique_id":"AQADNw9rGwSW2VB4","file_size":2068,"width":67,"height":90},{"file_id":"AgACAgQAAxkDAAIon2oautSOd9Qr5OVGCInUcrTaX9QLAAI3D2sbBJbZUPcxA9qoL7YVAQADAgADbQADOwQ","file_unique_id":"AQADNw9rGwSW2VBy","file_size":29854,"width":240,"height":320},{"file_id":"AgACAgQAAxkDAAIon2oautSOd9Qr5OVGCInUcrTaX9QLAAI3D2sbBJbZUPcxA9qoL7YVAQADAgADeAADOwQ","file_unique_id":"AQADNw9rGwSW2VB9","file_size":117448,"width":600,"height":800},{"file_id":"AgACAgQAAxkDAAIon2oautSOd9Qr5OVGCInUcrTaX9QLAAI3D2sbBJbZUPcxA9qoL7YVAQADAgADeQADOwQ","file_unique_id":"AQADNw9rGwSW2VB-","file_size":233299,"width":960,"height":1280},{"file_id":"AgACAgQAAxkDAAIon2oautSOd9Qr5OVGCInUcrTaX9QLAAI3D2sbBJbZUPcxA9qoL7YVAQADAgADdwADOwQ","file_unique_id":"AQADNw9rGwSW2VB8","file_size":266219,"width":1086,"height":1448}],"caption":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nTicket ID: TKTA056327D\n\nYour request has been processed successfully. The witness documents will be delivered to you shortly. Please monitor your registered communication channels for further updates.\n\nDate: 30 May 2026\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_333"}]]}},"chat_instance":"6678192768683834385","data":"gn_confirm_333"}} {"update_id":275226398,"callback_query":{"id":"459942548856738745","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10400,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780137222,"text":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nDear Customer,\n\nThank you for contacting FinoviaPay Customer Support.\n\nTicket ID: TKT0961D4FA\n\nMy name is Ranjeet Kaur, and I am contacting you from the FinoviaPay Customer Help Desk.\n\nOfficer Name: Ranjeet Kaur\nOfficer ID: FNP-RK-U06744\nDepartment: Customer Help Desk\n\nWe sincerely apologize for the delay in the delivery of your Physical Card.\n\nWe have reviewed your inquiry regarding Tracking Code: SF-NB1XUY-7558 and have forwarded your case to our Card Operations & Delivery Department for urgent investigation.\n\nAccording to the latest system update, your card remains in the delivery process. We are currently awaiting an updated status report from our delivery partner regarding the delay.\n\nAt this time, there is no need to submit a separate complaint to Head Office, as your case is already registered, under review, and being handled on a priority basis.\n\nOnce we receive updated delivery information from the courier partner, we will notify you immediately through your registered communication channels.\n\nThank you for your patience, cooperation, and understanding.\n\nKind Regards,\n\nRanjeet Kaur\nCustomer Help Desk\nFinoviaPay Worldwide Digital Internet Banking\nOfficer ID: FNP-RK-U06744\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_334"}]]}},"chat_instance":"6678192768683834385","data":"gn_confirm_334"}} null 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{"update_id":275226539,"callback_query":{"id":"459942549374125841","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10650,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694529,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}},"chat_instance":"6678192768683834385","data":"talk_to_agent"}} {"update_id":275226540,"callback_query":{"id":"459942548710762955","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10651,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694537,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}},"chat_instance":"6678192768683834385","data":"create_support_ticket"}} {"update_id":275226541,"message":{"message_id":10653,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694547,"text":"Sadaf Hussain"}} {"update_id":275226542,"message":{"message_id":10655,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694553,"text":"mzoohaaan@gmail.com","entities":[{"offset":0,"length":19,"type":"email"}]}} {"update_id":275226543,"message":{"message_id":10657,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694564,"text":"+923036814535","entities":[{"offset":0,"length":13,"type":"phone_number"}]}} {"update_id":275226544,"message":{"message_id":10659,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694582,"text":"URGENT: Card Delivery Delay - TKT161BDDE2 - Exact Delivery Date Required"}} {"update_id":275226545,"message":{"message_id":10661,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694619,"text":"Dear FinoviaPay Card Department, \n \nReference: Ticket ID TKT161BDDE2 | Date: 02 June 2026 \n \nYour update shows my card has been at Karachi Central Distribution Center since 02 June 2026 and is still in \u201cSorting & Processing\u201d. It has been several days with no progress to \u201cOut for Delivery\u201d. \n \nThis delay is unacceptable. Your team had previously given me a card delivery date of 15 May 2026, which has already been missed by weeks. \n \nMy live tracking code is SF-NB1XUY-7558. Please deliver my card to me immediately. \n \nI need a clear answer: \n1. What is the exact new delivery date for my card? \n2. Why is it stuck at the distribution center despite your earlier commitment of 15 May 2026? \n3. Provide the courier name and updated tracking details immediately. \n \nDo not send generic replies. Update me with a confirmed timeline today. \n \nRegards, \nSadaf Hussain"}} {"update_id":275226546,"callback_query":{"id":"459942546158718391","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10664,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay 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FinoviaPay Official Notification\n------------------------------------\n\nIMPORTANT NOTIFICATION\n\nYour witness, Mr. Ghulam Hussain, disconnected the verification call on two separate occasions.\n\nAs a result, our Verification Department was unable to complete the required witness verification process.\n\nStatus: Verification Pending\nReason: Witness Call Disconnected Twice\n\nPlease ensure that Mr. Ghulam Hussain remains available and completes the next scheduled verification call.\n\nFinoviaPay Verification Department\nWorldwide Digital Internet Banking\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_343"}]]}},"chat_instance":"6678192768683834385","data":"gn_confirm_343"}} 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{"update_id":275226551,"message":{"message_id":10673,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752419,"text":"1997-01-01"}} {"update_id":275226552,"message":{"message_id":10675,"from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752437,"text":"566994"}} {"update_id":275226553,"callback_query":{"id":"459942547537925889","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10677,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752438,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & 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{"update_id":275226554,"callback_query":{"id":"459942549599724225","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10678,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752447,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nFinance & Credit Department\n\nOfficer\nMarta Mart\u00ednez Juan\n\nTicket ID\nFinoviapay Vehicle Finance\n\nStatus\nOpen\n\nLast Update\n06 Jun 2026 08:44\n\nYou may review the conversation history or send your secure reply using the options 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FinoviaPay Official Notification\n------------------------------------\n\nIMPORTANT NOTIFICATION\n\nYour Vehicle Finance Application has successfully progressed to the next stage.\n\nApplication Reference:\nVF-260516-A4A7A348\n\n\u2705 Witness Biometric Verification Completed\n\n\ud83d\ude97 Moved to Advance Payment Collection & Vehicle Booking Token Stage\n\nOur Vehicle Finance Team will contact you shortly with further instructions regarding payment processing and vehicle booking procedures.\n\nDate: 07 June 2026\n\nFinoviaPay Vehicle Finance Department\nWorldwide Digital Internet Banking\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_344"}]]}},"chat_instance":"6678192768683834385","data":"gn_confirm_344"}} {"update_id":275226574,"message":{"message_id":10700,"from":{"id":8663326764,"is_bot":false,"first_name":"Abdul","last_name":"Hanan","language_code":"en"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780963898,"text":"\/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}} {"update_id":275226575,"callback_query":{"id":"315216979724792468","from":{"id":8663326764,"is_bot":false,"first_name":"Abdul","last_name":"Hanan","language_code":"en"},"message":{"message_id":10701,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780963899,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account 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understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}},"chat_instance":"2896641318405637461","data":"create_support_ticket"}} {"update_id":275226578,"message":{"message_id":10705,"from":{"id":8663326764,"is_bot":false,"first_name":"Abdul","last_name":"Hanan","language_code":"en"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780963926,"text":"Andul Hanan"}} {"update_id":275226579,"message":{"message_id":10707,"from":{"id":8663326764,"is_bot":false,"first_name":"Abdul","last_name":"Hanan","language_code":"en"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780963931,"text":"Abdhannanhussain@gmail.com","entities":[{"offset":0,"length":26,"type":"email"}]}} {"update_id":275226580,"message":{"message_id":10709,"from":{"id":8663326764,"is_bot":false,"first_name":"Abdul","last_name":"Hanan","language_code":"en"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780963946,"text":"+923211293973","entities":[{"offset":0,"length":13,"type":"phone_number"}]}} {"update_id":275226581,"message":{"message_id":10711,"from":{"id":8663326764,"is_bot":false,"first_name":"Abdul","last_name":"Hanan","language_code":"en"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780964000,"text":"*Subject:* Urgent Follow-up: No Response on Ticket ID \/ Account Support - Pakistan User"}} {"update_id":275226582,"message":{"message_id":10713,"from":{"id":8663326764,"is_bot":false,"first_name":"Abdul","last_name":"Hanan","language_code":"en"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780964009,"text":"*Subject:* Urgent Follow-up: No Response on Ticket ID \/ Account Support - Pakistan User\n\nHello Finovia Pay Support Team,\n\nI hope you are well.\n\nI am writing to follow up on my previous support requests as I have not received any response yet.\n\n*Previous tickets details:*\n1. *Ticket 1 - Pakistan region facilities & bank transfer access*: Created around 5-6 days ago. No reply received.\n2. *Ticket 2 - Virtual card request*: Submitted some time ago. No reply received. \n3. *Ticket 3 - General account query*: Also created earlier. No response yet.\n\nMy account is fully verified and I am residing in Pakistan. I urgently need clarification on:\n1. Bank transfer options from Finovia Pay to Pakistani\/international banks\n2. Virtual card availability for my account \n3. Why my previous tickets have not been answered\n\nI understand you may be busy, but 3 tickets with no response in 5-6 days is concerning. Please look into this matter and provide me an update on my queries. I want to use Finovia Pay actively but I need support first"}} {"update_id":275226583,"callback_query":{"id":"459942550074322171","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10716,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780991636,"photo":[{"file_id":"AgACAgQAAxkDAAIp3GonxpSDPYKA8xAftIcn7AwiITPYAAJ2D2sbRotAUUSZ3TCgFnmYAQADAgADcwADOwQ","file_unique_id":"AQADdg9rG0aLQFF4","file_size":1990,"width":60,"height":90},{"file_id":"AgACAgQAAxkDAAIp3GonxpSDPYKA8xAftIcn7AwiITPYAAJ2D2sbRotAUUSZ3TCgFnmYAQADAgADbQADOwQ","file_unique_id":"AQADdg9rG0aLQFFy","file_size":27155,"width":213,"height":320},{"file_id":"AgACAgQAAxkDAAIp3GonxpSDPYKA8xAftIcn7AwiITPYAAJ2D2sbRotAUUSZ3TCgFnmYAQADAgADeAADOwQ","file_unique_id":"AQADdg9rG0aLQFF9","file_size":115414,"width":533,"height":800},{"file_id":"AgACAgQAAxkDAAIp3GonxpSDPYKA8xAftIcn7AwiITPYAAJ2D2sbRotAUUSZ3TCgFnmYAQADAgADeQADOwQ","file_unique_id":"AQADdg9rG0aLQFF-","file_size":236536,"width":853,"height":1280},{"file_id":"AgACAgQAAxkDAAIp3GonxpSDPYKA8xAftIcn7AwiITPYAAJ2D2sbRotAUUSZ3TCgFnmYAQADAgADdwADOwQ","file_unique_id":"AQADdg9rG0aLQFF8","file_size":293341,"width":1024,"height":1536}],"caption":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nFinoviaPay Shipment Update\n\nYour shipment is moving through the network. We will continue to provide updates at every stage.\n\nARRIVED AT ISLAMABAD DISTRIBUTION CENTER\n\nNext Scheduled Movement:\nTonight's dispatch route to Lahore Hub.\n\nThe parcel will depart during the night transport cycle and is expected to arrive at the Lahore Hub by early morning for further processing and delivery preparation.\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_345"}]]}},"chat_instance":"6678192768683834385","data":"gn_confirm_345"}} null null null null null null null {"update_id":275226584,"callback_query":{"id":"459942547496159816","from":{"id":8697023311,"is_bot":false,"first_name":"Zonii","language_code":"en"},"message":{"message_id":10718,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781264564,"photo":[{"file_id":"AgACAgQAAxkDAAIp3mor8LTKUWOKJE2U3UrwnUKJ5ht9AAJmD2sbtIZhUYO0DPFGGTQ1AQADAgADcwADPAQ","file_unique_id":"AQADZg9rG7SGYVF4","file_size":1643,"width":60,"height":90},{"file_id":"AgACAgQAAxkDAAIp3mor8LTKUWOKJE2U3UrwnUKJ5ht9AAJmD2sbtIZhUYO0DPFGGTQ1AQADAgADbQADPAQ","file_unique_id":"AQADZg9rG7SGYVFy","file_size":29588,"width":213,"height":320},{"file_id":"AgACAgQAAxkDAAIp3mor8LTKUWOKJE2U3UrwnUKJ5ht9AAJmD2sbtIZhUYO0DPFGGTQ1AQADAgADeAADPAQ","file_unique_id":"AQADZg9rG7SGYVF9","file_size":149816,"width":533,"height":800},{"file_id":"AgACAgQAAxkDAAIp3mor8LTKUWOKJE2U3UrwnUKJ5ht9AAJmD2sbtIZhUYO0DPFGGTQ1AQADAgADeQADPAQ","file_unique_id":"AQADZg9rG7SGYVF-","file_size":324963,"width":853,"height":1280},{"file_id":"AgACAgQAAxkDAAIp3mor8LTKUWOKJE2U3UrwnUKJ5ht9AAJmD2sbtIZhUYO0DPFGGTQ1AQADAgADdwADPAQ","file_unique_id":"AQADZg9rG7SGYVF8","file_size":412208,"width":1024,"height":1536}],"caption":"\ud83d\udd14 FinoviaPay Official Notification\n------------------------------------\n\nDear Miss Sadaf Hussain,\n\nYour Final Vehicle Finance Approval Certificate has been issued successfully.\n\nPlease review the attached document and keep it for your records. Your vehicle finance application has completed all required verification, documentation, compliance, and approval procedures.\n\nFurther updates regarding vehicle booking token processing and delivery arrangements will be communicated separately by the Vehicle Finance Department.\n\nCongratulations on the successful approval of your vehicle finance application.\n\nRegards,\nFinoviaPay Digital Banking Ltd.\nVehicle Finance Department\n\n------------------------------------\n\nThis is an official communication from FinoviaPay.\n\nFinoviaPay Notification\nWorldwide Digital Internet Banking","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Read & Acknowledgement","callback_data":"gn_confirm_346"}]]}},"chat_instance":"6678192768683834385","data":"gn_confirm_346"}} null null