[2026-05-17 07:59:41] Start call API response | {"http":201,"body":{"call_id":"call_263deddb138feb160502bc0f220","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":1,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"Hddhdhdh Dhdhdhrh","target_type":"Witness #1","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Witness #1 Verification","verification_script":"You are calling a witness for FinoviaPay Vehicle Finance verification.\r\n\r\nOpening:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\n\r\nAsk one question at a time:\r\n1. Am I speaking with Hddhdhdh Dhdhdhrh?\r\n2. Can you please confirm your full name for verification purposes?\r\n3. Can you please confirm your relationship with the applicant ZSI Amazon Logistics LLC?\r\n4. How long have you known ZSI Amazon Logistics LLC?\r\n5. Can you please confirm your current residential address?\r\n6. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\r\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nIf the witness hesitates, reassure them politely:\r\nThis verification is part of our standard banking review and compliance procedure.\r\n\r\nEnd:\r\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application."},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"witness_1","target_name":"Hddhdhdh Dhdhdhrh","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13434597775","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_263deddb138feb160502bc0f220\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":1,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are calling a witness for FinoviaPay Vehicle Finance verification.\\r\\n\\r\\nOpening:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\n\\r\\nAsk one question at a time:\\r\\n1. Am I speaking with Hddhdhdh Dhdhdhrh?\\r\\n2. Can you please confirm your full name for verification purposes?\\r\\n3. Can you please confirm your relationship with the applicant ZSI Amazon Logistics LLC?\\r\\n4. How long have you known ZSI Amazon Logistics LLC?\\r\\n5. Can you please confirm your current residential address?\\r\\n6. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\\r\\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nIf the witness hesitates, reassure them politely:\\r\\nThis verification is part of our standard banking review and compliance procedure.\\r\\n\\r\\nEnd:\\r\\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application.\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"witness_1\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13434597775\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 08:01:24] Drop call response | {"call_id":"call_263deddb138feb160502bc0f220","response":{"ok":false,"http":404,"body":null,"raw":"<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n<meta charset=\"utf-8\">\n<title>Error</title>\n</head>\n<body>\n<pre>Cannot POST /v2/stop-call</pre>\n</body>\n</html>\n"}}
[2026-05-17 08:10:29] Start call API response | {"http":201,"body":{"call_id":"call_b63798ec35d9c0e53bd3e6681d6","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":1,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"Ghulam Hussain","target_type":"Witness #1","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Witness #1 Verification","verification_script":"You are calling a witness for FinoviaPay Vehicle Finance verification.\r\n\r\nOpening:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\n\r\nAsk one question at a time:\r\n1. Am I speaking with Faisal?\r\n2. Can you please confirm your full name for verification purposes?\r\n3. Can you please confirm your relationship with the applicant ZSI Amazon Logistics LLC?\r\n4. How long have you known ZSI Amazon Logistics LLC?\r\n5. Can you please confirm your current residential address?\r\n6. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\r\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nIf the witness hesitates, reassure them politely:\r\nThis verification is part of our standard banking review and compliance procedure.\r\n\r\nEnd:\r\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application."},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"witness_1","target_name":"Ghulam Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13434597775","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_b63798ec35d9c0e53bd3e6681d6\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":1,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"Ghulam Hussain\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are calling a witness for FinoviaPay Vehicle Finance verification.\\r\\n\\r\\nOpening:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\n\\r\\nAsk one question at a time:\\r\\n1. Am I speaking with Faisal?\\r\\n2. Can you please confirm your full name for verification purposes?\\r\\n3. Can you please confirm your relationship with the applicant ZSI Amazon Logistics LLC?\\r\\n4. How long have you known ZSI Amazon Logistics LLC?\\r\\n5. Can you please confirm your current residential address?\\r\\n6. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\\r\\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nIf the witness hesitates, reassure them politely:\\r\\nThis verification is part of our standard banking review and compliance procedure.\\r\\n\\r\\nEnd:\\r\\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application.\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"witness_1\",\"target_name\":\"Ghulam Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13434597775\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 08:11:00] Drop call fallback also failed | {"call_id":"call_263deddb138feb160502bc0f220","primary_response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"},"fallback_response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 08:11:00] Drop call response | {"call_id":"call_263deddb138feb160502bc0f220","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 08:19:26] Start call API response | {"http":201,"body":{"call_id":"call_a7b755dfea725502c223a1213eb","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":1,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"Hddhdhdh Dhdhdhrh","target_type":"Witness #1","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Witness #1 Verification","verification_script":"You are calling a witness for FinoviaPay Vehicle Finance verification.\r\n\r\nOpening:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\n\r\nAsk one question at a time:\r\n1. Am I speaking with Hddhdhdh Dhdhdhrh?\r\n2. Can you please confirm your full name for verification purposes?\r\n3. Can you please confirm your relationship with the applicant ZSI Amazon Logistics LLC?\r\n4. How long have you known ZSI Amazon Logistics LLC?\r\n5. Can you please confirm your current residential address?\r\n6. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\r\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nIf the witness hesitates, reassure them politely:\r\nThis verification is part of our standard banking review and compliance procedure.\r\n\r\nEnd:\r\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application."},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"witness_1","target_name":"Hddhdhdh Dhdhdhrh","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13434597775","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_a7b755dfea725502c223a1213eb\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":1,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are calling a witness for FinoviaPay Vehicle Finance verification.\\r\\n\\r\\nOpening:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\n\\r\\nAsk one question at a time:\\r\\n1. Am I speaking with Hddhdhdh Dhdhdhrh?\\r\\n2. Can you please confirm your full name for verification purposes?\\r\\n3. Can you please confirm your relationship with the applicant ZSI Amazon Logistics LLC?\\r\\n4. How long have you known ZSI Amazon Logistics LLC?\\r\\n5. Can you please confirm your current residential address?\\r\\n6. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\\r\\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nIf the witness hesitates, reassure them politely:\\r\\nThis verification is part of our standard banking review and compliance procedure.\\r\\n\\r\\nEnd:\\r\\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application.\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"witness_1\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13434597775\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 08:19:45] Drop call response | {"stored_call_id":"call_a7b755dfea725502c223a1213eb","active_call_id":"call_a7b755dfea725502c223a1213eb","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-17 08:49:04] Start call API response | {"http":201,"body":{"call_id":"call_a13a08ec2bc8f256abcde685229","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":3,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"Hddhdhdh Dhdhdhrh","target_type":"Witness #1","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Witness #1 Verification","verification_script":"You are calling a witness for FinoviaPay Vehicle Finance verification.\r\n\r\nOpening:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\n\r\nAsk one question at a time:\r\n1. Am I speaking with Hddhdhdh Dhdhdhrh?\r\n2. Can you please confirm your full name for verification purposes?\r\n3. Can you please confirm your relationship with the applicant ZSI Amazon Logistics LLC?\r\n4. How long have you known ZSI Amazon Logistics LLC?\r\n5. Can you please confirm your current residential address?\r\n6. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\r\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nIf the witness hesitates, reassure them politely:\r\nThis verification is part of our standard banking review and compliance procedure.\r\n\r\nEnd:\r\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application."},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"witness_1","target_name":"Hddhdhdh Dhdhdhrh","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13434597775","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_a13a08ec2bc8f256abcde685229\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":3,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are calling a witness for FinoviaPay Vehicle Finance verification.\\r\\n\\r\\nOpening:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\n\\r\\nAsk one question at a time:\\r\\n1. Am I speaking with Hddhdhdh Dhdhdhrh?\\r\\n2. Can you please confirm your full name for verification purposes?\\r\\n3. Can you please confirm your relationship with the applicant ZSI Amazon Logistics LLC?\\r\\n4. How long have you known ZSI Amazon Logistics LLC?\\r\\n5. Can you please confirm your current residential address?\\r\\n6. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\\r\\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nIf the witness hesitates, reassure them politely:\\r\\nThis verification is part of our standard banking review and compliance procedure.\\r\\n\\r\\nEnd:\\r\\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application.\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"witness_1\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13434597775\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 08:50:56] Drop call response | {"stored_call_id":"call_a13a08ec2bc8f256abcde685229","active_call_id":"call_a13a08ec2bc8f256abcde685229","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-17 08:57:23] Start call API response | {"http":201,"body":{"call_id":"call_9fbb73494f1bab7f1bc7baab0c6","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":3,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Ghulam Hussain Hussain","target_type":"Witness #1","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #1 Verification","verification_script":"You are calling a witness for FinoviaPay Vehicle Finance verification.\r\n\r\nOpening:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\n\r\nAsk one question at a time:\r\n1. Am I speaking with Ghulam Hussain Hussain?\r\n2. Can you please confirm your full name for verification purposes?\r\n3. Can you please confirm your relationship with the applicant Sadaf Hussain?\r\n4. How long have you known Sadaf Hussain?\r\n5. Can you please confirm your current residential address?\r\n6. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nIf the witness hesitates, reassure them politely:\r\nThis verification is part of our standard banking review and compliance procedure.\r\n\r\nEnd:\r\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application."},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_1","target_name":"Ghulam Hussain Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13434597775","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_9fbb73494f1bab7f1bc7baab0c6\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":3,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Ghulam Hussain Hussain\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are calling a witness for FinoviaPay Vehicle Finance verification.\\r\\n\\r\\nOpening:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\n\\r\\nAsk one question at a time:\\r\\n1. Am I speaking with Ghulam Hussain Hussain?\\r\\n2. Can you please confirm your full name for verification purposes?\\r\\n3. Can you please confirm your relationship with the applicant Sadaf Hussain?\\r\\n4. How long have you known Sadaf Hussain?\\r\\n5. Can you please confirm your current residential address?\\r\\n6. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nIf the witness hesitates, reassure them politely:\\r\\nThis verification is part of our standard banking review and compliance procedure.\\r\\n\\r\\nEnd:\\r\\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application.\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_1\",\"target_name\":\"Ghulam Hussain Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13434597775\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 08:59:53] Start call API response | {"http":400,"body":{"status":"error","message":"Call country not supported: PK, +923221811631"},"raw":"{\"status\":\"error\",\"message\":\"Call country not supported: PK, +923221811631\"}"}
[2026-05-17 09:58:21] Start call API response | {"http":201,"body":{"call_id":"call_7ee0fed455744c49edf995089e4","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":3,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"Hddhdhdh Dhdhdhrh","target_type":"Witness #1","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Witness #1 Verification","verification_script":"You are calling a witness for FinoviaPay Vehicle Finance verification.\r\n\r\nOpening:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\n\r\nAsk one question at a time:\r\n1. Am I speaking with Hddhdhdh Dhdhdhrh?\r\n2. Can you please confirm your full name for verification purposes?\r\n3. Can you please confirm your relationship with the applicant ZSI Amazon Logistics LLC?\r\n4. How long have you known ZSI Amazon Logistics LLC?\r\n5. Can you please confirm your current residential address?\r\n6. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\r\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nIf the witness hesitates, reassure them politely:\r\nThis verification is part of our standard banking review and compliance procedure.\r\n\r\nEnd:\r\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application."},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"witness_1","target_name":"Hddhdhdh Dhdhdhrh","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13434597775","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_7ee0fed455744c49edf995089e4\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":3,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are calling a witness for FinoviaPay Vehicle Finance verification.\\r\\n\\r\\nOpening:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\n\\r\\nAsk one question at a time:\\r\\n1. Am I speaking with Hddhdhdh Dhdhdhrh?\\r\\n2. Can you please confirm your full name for verification purposes?\\r\\n3. Can you please confirm your relationship with the applicant ZSI Amazon Logistics LLC?\\r\\n4. How long have you known ZSI Amazon Logistics LLC?\\r\\n5. Can you please confirm your current residential address?\\r\\n6. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\\r\\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nIf the witness hesitates, reassure them politely:\\r\\nThis verification is part of our standard banking review and compliance procedure.\\r\\n\\r\\nEnd:\\r\\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application.\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"witness_1\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13434597775\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 09:58:58] Drop call response | {"stored_call_id":"call_7ee0fed455744c49edf995089e4","active_call_id":"call_7ee0fed455744c49edf995089e4","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-17 10:00:08] Start call API response | {"http":400,"body":{"status":"error","message":"Call country not supported: PK, +923221811631"},"raw":"{\"status\":\"error\",\"message\":\"Call country not supported: PK, +923221811631\"}"}
[2026-05-17 10:03:04] Start call API response | {"http":201,"body":{"call_id":"call_5d8f1c4d4052db158fe92735a6b","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":3,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Ghulam Hussain Hussain","target_type":"Witness #1","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #1 Verification","verification_script":"You are calling a witness for FinoviaPay Vehicle Finance verification.\r\n\r\nOpening:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\n\r\nAsk one question at a time:\r\n1. Am I speaking with Ghulam Hussain Hussain?\r\n2. Can you please confirm your full name for verification purposes?\r\n3. Can you please confirm your relationship with the applicant Sadaf Hussain?\r\n4. How long have you known Sadaf Hussain?\r\n5. Can you please confirm your current residential address?\r\n6. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nIf the witness hesitates, reassure them politely:\r\nThis verification is part of our standard banking review and compliance procedure.\r\n\r\nEnd:\r\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application."},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_1","target_name":"Ghulam Hussain Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_5d8f1c4d4052db158fe92735a6b\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":3,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Ghulam Hussain Hussain\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are calling a witness for FinoviaPay Vehicle Finance verification.\\r\\n\\r\\nOpening:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\n\\r\\nAsk one question at a time:\\r\\n1. Am I speaking with Ghulam Hussain Hussain?\\r\\n2. Can you please confirm your full name for verification purposes?\\r\\n3. Can you please confirm your relationship with the applicant Sadaf Hussain?\\r\\n4. How long have you known Sadaf Hussain?\\r\\n5. Can you please confirm your current residential address?\\r\\n6. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nIf the witness hesitates, reassure them politely:\\r\\nThis verification is part of our standard banking review and compliance procedure.\\r\\n\\r\\nEnd:\\r\\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application.\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_1\",\"target_name\":\"Ghulam Hussain Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 10:03:45] Drop call response | {"stored_call_id":"call_5d8f1c4d4052db158fe92735a6b","active_call_id":"call_5d8f1c4d4052db158fe92735a6b","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-17 10:04:41] Start call API response | {"http":201,"body":{"call_id":"call_c077f0cf7630f77ec203837d69b","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":3,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Faisal Hussain","target_type":"Witness #2","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #2 Verification","verification_script":"You are calling a witness for FinoviaPay Vehicle Finance verification.\r\n\r\nOpening:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\n\r\nAsk one question at a time:\r\n1. Am I speaking with Faisal Hussain?\r\n2. Can you please confirm your full name for verification purposes?\r\n3. Can you please confirm your relationship with the applicant Sadaf Hussain?\r\n4. How long have you known Sadaf Hussain?\r\n5. Can you please confirm your current residential address?\r\n6. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nIf the witness hesitates, reassure them politely:\r\nThis verification is part of our standard banking review and compliance procedure.\r\n\r\nEnd:\r\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application."},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_2","target_name":"Faisal Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"raw":"{\"call_id\":\"call_c077f0cf7630f77ec203837d69b\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":3,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Faisal Hussain\",\"target_type\":\"Witness #2\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #2 Verification\",\"verification_script\":\"You are calling a witness for FinoviaPay Vehicle Finance verification.\\r\\n\\r\\nOpening:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\n\\r\\nAsk one question at a time:\\r\\n1. Am I speaking with Faisal Hussain?\\r\\n2. Can you please confirm your full name for verification purposes?\\r\\n3. Can you please confirm your relationship with the applicant Sadaf Hussain?\\r\\n4. How long have you known Sadaf Hussain?\\r\\n5. Can you please confirm your current residential address?\\r\\n6. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nIf the witness hesitates, reassure them politely:\\r\\nThis verification is part of our standard banking review and compliance procedure.\\r\\n\\r\\nEnd:\\r\\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application.\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_2\",\"target_name\":\"Faisal Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923221811631\",\"direction\":\"outbound\"}"}
[2026-05-17 10:05:21] Drop call response | {"stored_call_id":"call_c077f0cf7630f77ec203837d69b","active_call_id":"call_c077f0cf7630f77ec203837d69b","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-17 10:08:31] Start call API response | {"http":201,"body":{"call_id":"call_17b410ec64e87f67b844df61231","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":3,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Ghulam Hussain","target_type":"Witness #1","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #1 Verification","verification_script":"You are calling a witness for FinoviaPay Vehicle Finance verification.\r\n\r\nOpening:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\n\r\nAsk one question at a time:\r\n1. Am I speaking with Ghulam Hussain Hussain?\r\n2. Can you please confirm your full name for verification purposes?\r\n3. Can you please confirm your relationship with the applicant Sadaf Hussain?\r\n4. How long have you known Sadaf Hussain?\r\n5. Can you please confirm your current residential address?\r\n6. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nIf the witness hesitates, reassure them politely:\r\nThis verification is part of our standard banking review and compliance procedure.\r\n\r\nEnd:\r\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application."},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_1","target_name":"Ghulam Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"raw":"{\"call_id\":\"call_17b410ec64e87f67b844df61231\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":3,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Ghulam Hussain\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are calling a witness for FinoviaPay Vehicle Finance verification.\\r\\n\\r\\nOpening:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\n\\r\\nAsk one question at a time:\\r\\n1. Am I speaking with Ghulam Hussain Hussain?\\r\\n2. Can you please confirm your full name for verification purposes?\\r\\n3. Can you please confirm your relationship with the applicant Sadaf Hussain?\\r\\n4. How long have you known Sadaf Hussain?\\r\\n5. Can you please confirm your current residential address?\\r\\n6. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nIf the witness hesitates, reassure them politely:\\r\\nThis verification is part of our standard banking review and compliance procedure.\\r\\n\\r\\nEnd:\\r\\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application.\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_1\",\"target_name\":\"Ghulam Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923034509529\",\"direction\":\"outbound\"}"}
[2026-05-17 10:09:37] Start call API response | {"http":201,"body":{"call_id":"call_a6b92d27d714f1b7a1b312f3c4e","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":3,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Ghulam Hussain Hussain","target_type":"Witness #1","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #1 Verification","verification_script":"You are calling a witness for FinoviaPay Vehicle Finance verification.\r\n\r\nOpening:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\n\r\nAsk one question at a time:\r\n1. Am I speaking with Ghulam Hussain Hussain?\r\n2. Can you please confirm your full name for verification purposes?\r\n3. Can you please confirm your relationship with the applicant Sadaf Hussain?\r\n4. How long have you known Sadaf Hussain?\r\n5. Can you please confirm your current residential address?\r\n6. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nIf the witness hesitates, reassure them politely:\r\nThis verification is part of our standard banking review and compliance procedure.\r\n\r\nEnd:\r\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application."},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_1","target_name":"Ghulam Hussain Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"raw":"{\"call_id\":\"call_a6b92d27d714f1b7a1b312f3c4e\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":3,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Ghulam Hussain Hussain\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are calling a witness for FinoviaPay Vehicle Finance verification.\\r\\n\\r\\nOpening:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\n\\r\\nAsk one question at a time:\\r\\n1. Am I speaking with Ghulam Hussain Hussain?\\r\\n2. Can you please confirm your full name for verification purposes?\\r\\n3. Can you please confirm your relationship with the applicant Sadaf Hussain?\\r\\n4. How long have you known Sadaf Hussain?\\r\\n5. Can you please confirm your current residential address?\\r\\n6. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n7. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nIf the witness hesitates, reassure them politely:\\r\\nThis verification is part of our standard banking review and compliance procedure.\\r\\n\\r\\nEnd:\\r\\nThank you for your time and cooperation. Your witness verification has been completed and our Vehicle Finance Department will continue reviewing the application.\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_1\",\"target_name\":\"Ghulam Hussain Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923034509529\",\"direction\":\"outbound\"}"}
[2026-05-17 10:10:06] Drop call response | {"stored_call_id":"call_a6b92d27d714f1b7a1b312f3c4e","active_call_id":"call_a6b92d27d714f1b7a1b312f3c4e","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-17 10:43:42] Start call API response | {"http":201,"body":{"call_id":"call_cb263f01ed1d209027998453fcf","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":4,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"Hddhdhdh Dhdhdhrh","target_type":"Witness #1","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Witness #1 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Hddhdhdh Dhdhdhrh\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with witness ?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with ZSI Amazon Logistics LLC?\r\n9. How long have you known ZSI Amazon Logistics LLC?\r\n10. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"witness_1","target_name":"Hddhdhdh Dhdhdhrh","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_cb263f01ed1d209027998453fcf\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":4,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Hddhdhdh Dhdhdhrh\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with witness ?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with ZSI Amazon Logistics LLC?\\r\\n9. How long have you known ZSI Amazon Logistics LLC?\\r\\n10. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"witness_1\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 10:46:51] Drop call response | {"stored_call_id":"call_cb263f01ed1d209027998453fcf","active_call_id":"call_cb263f01ed1d209027998453fcf","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 10:49:58] Start call API response | {"http":201,"body":{"call_id":"call_a00311d1270e40a3fc0b08e1f7b","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":4,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"Hddhdhdh Dhdhdhrh","target_type":"Witness #1","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Witness #1 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Hddhdhdh Dhdhdhrh\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Hddhdhdh Dhdhdhrh?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with ZSI Amazon Logistics LLC?\r\n9. How long have you known ZSI Amazon Logistics LLC?\r\n10. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"witness_1","target_name":"Hddhdhdh Dhdhdhrh","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_a00311d1270e40a3fc0b08e1f7b\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":4,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Hddhdhdh Dhdhdhrh\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Hddhdhdh Dhdhdhrh?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with ZSI Amazon Logistics LLC?\\r\\n9. How long have you known ZSI Amazon Logistics LLC?\\r\\n10. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"witness_1\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 10:51:17] Start call API response | {"http":201,"body":{"call_id":"call_8f2588462afa015af0f5c88eaee","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":4,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_8f2588462afa015af0f5c88eaee\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":4,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-17 10:52:08] Start call API response | {"http":201,"body":{"call_id":"call_b30cca21d5375b030ac90403b9b","call_type":"phone_call","agent_id":"agent_3eb6ad187f53f18df6fe63815b","agent_version":4,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_b30cca21d5375b030ac90403b9b\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_3eb6ad187f53f18df6fe63815b\",\"agent_version\":4,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-17 10:55:52] Drop call response | {"stored_call_id":"call_b30cca21d5375b030ac90403b9b","active_call_id":"call_b30cca21d5375b030ac90403b9b","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-17 11:09:27] Start call API response | {"http":404,"body":{"status":"error","message":"Item agent_3eb6ad187f53f18df6fe63815b not found from agent"},"raw":"{\"status\":\"error\",\"message\":\"Item agent_3eb6ad187f53f18df6fe63815b not found from agent\"}"}
[2026-05-17 11:10:28] Start call API response | {"http":404,"body":{"status":"error","message":"Item agent_3eb6ad187f53f18df6fe63815b not found from agent"},"raw":"{\"status\":\"error\",\"message\":\"Item agent_3eb6ad187f53f18df6fe63815b not found from agent\"}"}
[2026-05-17 11:12:05] Drop call response | {"stored_call_id":"call_a00311d1270e40a3fc0b08e1f7b","active_call_id":"call_a00311d1270e40a3fc0b08e1f7b","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 11:12:27] Start call API response | {"http":404,"body":{"status":"error","message":"Item agent_3eb6ad187f53f18df6fe63815b not found from agent"},"raw":"{\"status\":\"error\",\"message\":\"Item agent_3eb6ad187f53f18df6fe63815b not found from agent\"}"}
[2026-05-17 11:14:46] Start call API response | {"http":201,"body":{"call_id":"call_0b0e9132f3ca76026672d7d76f7","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":1,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_0b0e9132f3ca76026672d7d76f7\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":1,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 12:47:04] Start call API response | {"http":201,"body":{"call_id":"call_7565cf93f5cf0ac454d054ff53e","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":5,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"Hddhdhdh Dhdhdhrh","target_type":"Witness #1","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Witness #1 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Hddhdhdh Dhdhdhrh\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Hddhdhdh Dhdhdhrh?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with ZSI Amazon Logistics LLC?\r\n9. How long have you known ZSI Amazon Logistics LLC?\r\n10. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"witness_1","target_name":"Hddhdhdh Dhdhdhrh","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_7565cf93f5cf0ac454d054ff53e\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":5,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Hddhdhdh Dhdhdhrh\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Hddhdhdh Dhdhdhrh?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with ZSI Amazon Logistics LLC?\\r\\n9. How long have you known ZSI Amazon Logistics LLC?\\r\\n10. Are you aware that ZSI Amazon Logistics LLC has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"witness_1\",\"target_name\":\"Hddhdhdh Dhdhdhrh\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 12:57:06] Drop call response | {"stored_call_id":"call_7565cf93f5cf0ac454d054ff53e","active_call_id":"call_7565cf93f5cf0ac454d054ff53e","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 12:57:10] Drop call response | {"stored_call_id":"call_0b0e9132f3ca76026672d7d76f7","active_call_id":"call_0b0e9132f3ca76026672d7d76f7","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 12:57:27] Start call API response | {"http":201,"body":{"call_id":"call_43c74e586fedf041d2187807896","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":6,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_43c74e586fedf041d2187807896\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":6,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 13:03:19] Drop call response | {"stored_call_id":"call_43c74e586fedf041d2187807896","active_call_id":"call_43c74e586fedf041d2187807896","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 13:03:25] Start call API response | {"http":201,"body":{"call_id":"call_71aaacfa45b95279042076fcd8f","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":7,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_71aaacfa45b95279042076fcd8f\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":7,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 13:37:11] Drop call response | {"stored_call_id":"call_71aaacfa45b95279042076fcd8f","active_call_id":"call_71aaacfa45b95279042076fcd8f","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 13:37:24] Start call API response | {"http":201,"body":{"call_id":"call_fc53751922d68de80ea0fa0c440","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":8,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_fc53751922d68de80ea0fa0c440\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":8,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 13:38:20] Drop call response | {"stored_call_id":"call_fc53751922d68de80ea0fa0c440","active_call_id":"call_fc53751922d68de80ea0fa0c440","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-17 14:01:14] Drop call response | {"stored_call_id":"call_fc53751922d68de80ea0fa0c440","active_call_id":"call_fc53751922d68de80ea0fa0c440","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 14:06:21] Start call API response | {"http":201,"body":{"call_id":"call_464f48bbc167f5951da8fccf3e6","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":8,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_464f48bbc167f5951da8fccf3e6\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":8,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 14:10:13] Drop call response | {"stored_call_id":"call_464f48bbc167f5951da8fccf3e6","active_call_id":"call_464f48bbc167f5951da8fccf3e6","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 14:12:42] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45001 milliseconds"}
[2026-05-17 14:13:36] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45000 milliseconds"}
[2026-05-17 14:14:13] Start call API response | {"http":201,"body":{"call_id":"call_47a74dc381c06f53880c76d196b","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":9,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_47a74dc381c06f53880c76d196b\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":9,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 14:16:07] List calls failed while resolving active call | {"response":{"ok":true,"http":200,"body":null,"raw":"Operation timed out after 45000 milliseconds with 92847 out of 145830 bytes received"}}
[2026-05-17 14:16:54] List calls failed while resolving active call | {"response":{"ok":true,"http":200,"body":null,"raw":"Operation timed out after 45001 milliseconds with 130175 out of 145830 bytes received"}}
[2026-05-17 14:16:54] Drop call response | {"stored_call_id":"call_47a74dc381c06f53880c76d196b","active_call_id":"call_47a74dc381c06f53880c76d196b","stored_status":"","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 14:17:07] Start call API response | {"http":201,"body":{"call_id":"call_42aca832f8ddc43c4e6bb0ef2bd","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":9,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_42aca832f8ddc43c4e6bb0ef2bd\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":9,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 14:17:14] Start call API response | {"http":201,"body":{"call_id":"call_04a63b7c0973dc47df0558b2f01","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":9,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_04a63b7c0973dc47df0558b2f01\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":9,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 14:17:32] Start call API response | {"http":201,"body":{"call_id":"call_4dbdfbde675d9b60188269c7ad4","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":9,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_4dbdfbde675d9b60188269c7ad4\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":9,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 14:17:42] Resolved latest live Retell call id for drop | {"stored_call_id":"call_4dbdfbde675d9b60188269c7ad4","active_call_id":"call_42aca832f8ddc43c4e6bb0ef2bd","stored_status":"not_connected"}
[2026-05-17 14:17:42] Drop call response | {"stored_call_id":"call_4dbdfbde675d9b60188269c7ad4","active_call_id":"call_42aca832f8ddc43c4e6bb0ef2bd","stored_status":"not_connected","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-17 14:17:56] Start call API response | {"http":201,"body":{"call_id":"call_7de42823f4b9e567f1f8da6b65e","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":9,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_7de42823f4b9e567f1f8da6b65e\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":9,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 14:18:10] Drop call response | {"stored_call_id":"call_7de42823f4b9e567f1f8da6b65e","active_call_id":"call_7de42823f4b9e567f1f8da6b65e","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-17 14:19:32] Start call API response | {"http":0,"body":null,"raw":"Operation timed out after 45002 milliseconds with 0 bytes received"}
[2026-05-17 14:21:25] Start call API response | {"http":201,"body":{"call_id":"call_db0d2a691a7af1a95f28bd94ece","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":9,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Faisal Hussain","target_type":"Witness #2","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #2 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Faisal Hussain\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Faisal Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with Sadaf Hussain?\r\n9. How long have you known Sadaf Hussain?\r\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_2","target_name":"Faisal Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"raw":"{\"call_id\":\"call_db0d2a691a7af1a95f28bd94ece\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":9,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Faisal Hussain\",\"target_type\":\"Witness #2\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #2 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Faisal Hussain\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Faisal Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with Sadaf Hussain?\\r\\n9. How long have you known Sadaf Hussain?\\r\\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_2\",\"target_name\":\"Faisal Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923221811631\",\"direction\":\"outbound\"}"}
[2026-05-17 14:23:45] Drop call response | {"stored_call_id":"call_db0d2a691a7af1a95f28bd94ece","active_call_id":"call_db0d2a691a7af1a95f28bd94ece","stored_status":"not_connected","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 14:24:24] Start call API response | {"http":201,"body":{"call_id":"call_dbcecd1caab3c5229d4266b0026","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":9,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Faisal Hussain","target_type":"Witness #2","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #2 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Faisal Hussain\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Faisal Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with Sadaf Hussain?\r\n9. How long have you known Sadaf Hussain?\r\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_2","target_name":"Faisal Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"raw":"{\"call_id\":\"call_dbcecd1caab3c5229d4266b0026\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":9,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Faisal Hussain\",\"target_type\":\"Witness #2\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #2 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Faisal Hussain\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Faisal Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with Sadaf Hussain?\\r\\n9. How long have you known Sadaf Hussain?\\r\\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_2\",\"target_name\":\"Faisal Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923221811631\",\"direction\":\"outbound\"}"}
[2026-05-17 14:31:01] Start call API response | {"http":201,"body":{"call_id":"call_7adbb9a0c53ff4895e6c8fc9e50","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":9,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Faisal Hussain","target_type":"Witness #2","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #2 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Faisal Hussain\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Faisal Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with Sadaf Hussain?\r\n9. How long have you known Sadaf Hussain?\r\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_2","target_name":"Faisal Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"raw":"{\"call_id\":\"call_7adbb9a0c53ff4895e6c8fc9e50\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":9,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Faisal Hussain\",\"target_type\":\"Witness #2\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #2 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Faisal Hussain\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Faisal Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with Sadaf Hussain?\\r\\n9. How long have you known Sadaf Hussain?\\r\\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_2\",\"target_name\":\"Faisal Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923221811631\",\"direction\":\"outbound\"}"}
[2026-05-17 14:36:38] Start call API response | {"http":201,"body":{"call_id":"call_7236ee24bffa8cd55dfefb9986b","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":9,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Ghulam Hussain Hussain","target_type":"Witness #1","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #1 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Ghulam Hussain Hussain\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Ghulam Hussain Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with Sadaf Hussain?\r\n9. How long have you known Sadaf Hussain?\r\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_1","target_name":"Ghulam Hussain Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"raw":"{\"call_id\":\"call_7236ee24bffa8cd55dfefb9986b\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":9,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Ghulam Hussain Hussain\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Ghulam Hussain Hussain\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Ghulam Hussain Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with Sadaf Hussain?\\r\\n9. How long have you known Sadaf Hussain?\\r\\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_1\",\"target_name\":\"Ghulam Hussain Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923034509529\",\"direction\":\"outbound\"}"}
[2026-05-17 14:39:18] Drop call response | {"stored_call_id":"call_7236ee24bffa8cd55dfefb9986b","active_call_id":"call_7236ee24bffa8cd55dfefb9986b","stored_status":"not_connected","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 14:39:29] Start call API response | {"http":201,"body":{"call_id":"call_c1f7f309a84547a26776a99ff58","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":9,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Faisal Hussain","target_type":"Witness #2","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #2 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Faisal Hussain\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Faisal Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with Sadaf Hussain?\r\n9. How long have you known Sadaf Hussain?\r\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_2","target_name":"Faisal Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"raw":"{\"call_id\":\"call_c1f7f309a84547a26776a99ff58\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":9,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Faisal Hussain\",\"target_type\":\"Witness #2\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #2 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Faisal Hussain\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Faisal Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with Sadaf Hussain?\\r\\n9. How long have you known Sadaf Hussain?\\r\\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_2\",\"target_name\":\"Faisal Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923221811631\",\"direction\":\"outbound\"}"}
[2026-05-17 14:40:23] Drop call response | {"stored_call_id":"call_c1f7f309a84547a26776a99ff58","active_call_id":"call_c1f7f309a84547a26776a99ff58","stored_status":"not_connected","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 15:22:57] Start call API response | {"http":201,"body":{"call_id":"call_15b4657f3da20902b1aaf388c83","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":9,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_15b4657f3da20902b1aaf388c83\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":9,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 15:25:25] Drop call response | {"stored_call_id":"call_15b4657f3da20902b1aaf388c83","active_call_id":"call_15b4657f3da20902b1aaf388c83","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 15:27:09] Start call API response | {"http":201,"body":{"call_id":"call_87fb48d57a93dc7bf98ffe0b3b7","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":9,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Faisal Hussain","target_type":"Witness #2","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #2 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Faisal Hussain\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Faisal Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with Sadaf Hussain?\r\n9. How long have you known Sadaf Hussain?\r\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_2","target_name":"Faisal Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"raw":"{\"call_id\":\"call_87fb48d57a93dc7bf98ffe0b3b7\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":9,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Faisal Hussain\",\"target_type\":\"Witness #2\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #2 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Faisal Hussain\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Faisal Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with Sadaf Hussain?\\r\\n9. How long have you known Sadaf Hussain?\\r\\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_2\",\"target_name\":\"Faisal Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923221811631\",\"direction\":\"outbound\"}"}
[2026-05-17 15:49:54] Start call API response | {"http":201,"body":{"call_id":"call_30332740c2726b9e5b4e5d66c39","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":10,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Faisal Hussain","target_type":"Witness #2","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #2 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Faisal Hussain\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Faisal Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with Sadaf Hussain?\r\n9. How long have you known Sadaf Hussain?\r\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_2","target_name":"Faisal Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"raw":"{\"call_id\":\"call_30332740c2726b9e5b4e5d66c39\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":10,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Faisal Hussain\",\"target_type\":\"Witness #2\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #2 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Faisal Hussain\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Faisal Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with Sadaf Hussain?\\r\\n9. How long have you known Sadaf Hussain?\\r\\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_2\",\"target_name\":\"Faisal Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923221811631\",\"direction\":\"outbound\"}"}
[2026-05-17 15:50:36] Drop call response | {"stored_call_id":"call_30332740c2726b9e5b4e5d66c39","active_call_id":"call_30332740c2726b9e5b4e5d66c39","stored_status":"not_connected","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 15:50:49] Start call API response | {"http":201,"body":{"call_id":"call_fe94cb46dd3e7d1893871323664","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":10,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_fe94cb46dd3e7d1893871323664\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":10,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-17 15:51:38] Drop call response | {"stored_call_id":"call_fe94cb46dd3e7d1893871323664","active_call_id":"call_fe94cb46dd3e7d1893871323664","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-17 15:52:45] Start call API response | {"http":201,"body":{"call_id":"call_bce05e8875a3fdd09b71c93b561","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":10,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Ghulam Hussain Hussain","target_type":"Witness #1","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #1 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Ghulam Hussain Hussain\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Ghulam Hussain Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with Sadaf Hussain?\r\n9. How long have you known Sadaf Hussain?\r\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_1","target_name":"Ghulam Hussain Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"raw":"{\"call_id\":\"call_bce05e8875a3fdd09b71c93b561\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":10,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Ghulam Hussain Hussain\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Ghulam Hussain Hussain\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Ghulam Hussain Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with Sadaf Hussain?\\r\\n9. How long have you known Sadaf Hussain?\\r\\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_1\",\"target_name\":\"Ghulam Hussain Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923034509529\",\"direction\":\"outbound\"}"}
[2026-05-17 15:57:09] Drop call response | {"stored_call_id":"call_bce05e8875a3fdd09b71c93b561","active_call_id":"call_bce05e8875a3fdd09b71c93b561","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-17 15:57:27] Drop call response | {"stored_call_id":"call_bce05e8875a3fdd09b71c93b561","active_call_id":"call_bce05e8875a3fdd09b71c93b561","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 17:04:48] Start call API response | {"http":201,"body":{"call_id":"call_39c53e08f7e17e379c1b65fcd8e","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":10,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Faisal Hussain","target_type":"Witness #2","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #2 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Faisal Hussain\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Faisal Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with Sadaf Hussain?\r\n9. How long have you known Sadaf Hussain?\r\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_2","target_name":"Faisal Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"raw":"{\"call_id\":\"call_39c53e08f7e17e379c1b65fcd8e\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":10,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Faisal Hussain\",\"target_type\":\"Witness #2\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #2 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Faisal Hussain\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Faisal Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with Sadaf Hussain?\\r\\n9. How long have you known Sadaf Hussain?\\r\\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_2\",\"target_name\":\"Faisal Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923221811631\",\"direction\":\"outbound\"}"}
[2026-05-17 17:07:56] Drop call response | {"stored_call_id":"call_39c53e08f7e17e379c1b65fcd8e","active_call_id":"call_39c53e08f7e17e379c1b65fcd8e","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-17 17:31:46] Start call API response | {"http":201,"body":{"call_id":"call_9ec98f6948f80a52f24ee6d6ef4","call_type":"phone_call","agent_id":"agent_9a0af7422fd6563613f283c065","agent_version":2,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_9ec98f6948f80a52f24ee6d6ef4\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_9a0af7422fd6563613f283c065\",\"agent_version\":2,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 17:37:03] Start call API response | {"http":201,"body":{"call_id":"call_9da0bb1e9fb7089a3271ae6182d","call_type":"phone_call","agent_id":"agent_9a0af7422fd6563613f283c065","agent_version":2,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_9da0bb1e9fb7089a3271ae6182d\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_9a0af7422fd6563613f283c065\",\"agent_version\":2,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-17 17:42:09] Start call API response | {"http":201,"body":{"call_id":"call_6e9c27e093a8f80f6bd5724d6e2","call_type":"phone_call","agent_id":"agent_9a0af7422fd6563613f283c065","agent_version":2,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_6e9c27e093a8f80f6bd5724d6e2\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_9a0af7422fd6563613f283c065\",\"agent_version\":2,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-17 17:45:08] Start call API response | {"http":201,"body":{"call_id":"call_747d362cb57f7de541f7de39f34","call_type":"phone_call","agent_id":"agent_0257c67704bbb6cee6459bc0bf","agent_version":10,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Ghulam Hussain","target_type":"Witness #1","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #1 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Ghulam Hussain Hussain\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Ghulam Hussain Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with Sadaf Hussain?\r\n9. How long have you known Sadaf Hussain?\r\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_1","target_name":"Ghulam Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"raw":"{\"call_id\":\"call_747d362cb57f7de541f7de39f34\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_0257c67704bbb6cee6459bc0bf\",\"agent_version\":10,\"agent_name\":\"Conversation Flow Agent\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Ghulam Hussain\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Ghulam Hussain Hussain\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Ghulam Hussain Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with Sadaf Hussain?\\r\\n9. How long have you known Sadaf Hussain?\\r\\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_1\",\"target_name\":\"Ghulam Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923034509529\",\"direction\":\"outbound\"}"}
[2026-05-17 17:48:38] Drop call response | {"stored_call_id":"call_747d362cb57f7de541f7de39f34","active_call_id":"call_747d362cb57f7de541f7de39f34","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-17 18:31:59] Start call API response | {"http":201,"body":{"call_id":"call_2144d51cc03bdbe1a3a23a9792a","call_type":"phone_call","agent_id":"agent_65c8ec1c4fc58fdbaf503db84d","agent_version":2,"agent_name":"V2","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_2144d51cc03bdbe1a3a23a9792a\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_65c8ec1c4fc58fdbaf503db84d\",\"agent_version\":2,\"agent_name\":\"V2\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-17 18:36:47] Start call API response | {"http":201,"body":{"call_id":"call_b6306d92e99e020be140f414702","call_type":"phone_call","agent_id":"agent_65c8ec1c4fc58fdbaf503db84d","agent_version":2,"agent_name":"V2","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Faisal Hussain","target_type":"Witness #2","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #2 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Faisal Hussain\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Faisal Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with Sadaf Hussain?\r\n9. How long have you known Sadaf Hussain?\r\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_2","target_name":"Faisal Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"raw":"{\"call_id\":\"call_b6306d92e99e020be140f414702\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_65c8ec1c4fc58fdbaf503db84d\",\"agent_version\":2,\"agent_name\":\"V2\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Faisal Hussain\",\"target_type\":\"Witness #2\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #2 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Faisal Hussain\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Faisal Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with Sadaf Hussain?\\r\\n9. How long have you known Sadaf Hussain?\\r\\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_2\",\"target_name\":\"Faisal Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923221811631\",\"direction\":\"outbound\"}"}
[2026-05-19 16:58:26] Start call API response | {"http":201,"body":{"call_id":"call_b054c76f00ddd923c2d98a72f58","call_type":"phone_call","agent_id":"agent_99b5076a2219bb857c090cd629","agent_version":3,"agent_name":"Drafts Confirm ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_b054c76f00ddd923c2d98a72f58\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_99b5076a2219bb857c090cd629\",\"agent_version\":3,\"agent_name\":\"Drafts Confirm \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-19 17:00:49] Drop call response | {"stored_call_id":"call_b054c76f00ddd923c2d98a72f58","active_call_id":"call_b054c76f00ddd923c2d98a72f58","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-19 17:01:07] Start call API response | {"http":201,"body":{"call_id":"call_0fa915ac0eb96fb983a5a193d64","call_type":"phone_call","agent_id":"agent_99b5076a2219bb857c090cd629","agent_version":4,"agent_name":"Drafts Confirm ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_0fa915ac0eb96fb983a5a193d64\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_99b5076a2219bb857c090cd629\",\"agent_version\":4,\"agent_name\":\"Drafts Confirm \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-19 17:03:17] Drop call response | {"stored_call_id":"call_0fa915ac0eb96fb983a5a193d64","active_call_id":"call_0fa915ac0eb96fb983a5a193d64","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-19 17:03:28] Start call API response | {"http":201,"body":{"call_id":"call_246f777865e4fb91d4c85d3eb9e","call_type":"phone_call","agent_id":"agent_99b5076a2219bb857c090cd629","agent_version":5,"agent_name":"Drafts Confirm ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_246f777865e4fb91d4c85d3eb9e\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_99b5076a2219bb857c090cd629\",\"agent_version\":5,\"agent_name\":\"Drafts Confirm \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-19 17:08:55] Drop call response | {"stored_call_id":"call_246f777865e4fb91d4c85d3eb9e","active_call_id":"call_246f777865e4fb91d4c85d3eb9e","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-19 17:09:07] Start call API response | {"http":201,"body":{"call_id":"call_049b2e109b0fd6a66ab5774d87d","call_type":"phone_call","agent_id":"agent_99b5076a2219bb857c090cd629","agent_version":6,"agent_name":"Drafts Confirm ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_049b2e109b0fd6a66ab5774d87d\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_99b5076a2219bb857c090cd629\",\"agent_version\":6,\"agent_name\":\"Drafts Confirm \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-19 17:09:38] Drop call response | {"stored_call_id":"call_049b2e109b0fd6a66ab5774d87d","active_call_id":"call_049b2e109b0fd6a66ab5774d87d","stored_status":"registered","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-19 17:09:51] Start call API response | {"http":201,"body":{"call_id":"call_9f3582cfa4f235733211e494822","call_type":"phone_call","agent_id":"agent_99b5076a2219bb857c090cd629","agent_version":6,"agent_name":"Drafts Confirm ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_9f3582cfa4f235733211e494822\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_99b5076a2219bb857c090cd629\",\"agent_version\":6,\"agent_name\":\"Drafts Confirm \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-19 17:12:07] Start call API response | {"http":201,"body":{"call_id":"call_a9be56feade2ede66ded4acb502","call_type":"phone_call","agent_id":"agent_99b5076a2219bb857c090cd629","agent_version":6,"agent_name":"Drafts Confirm ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_a9be56feade2ede66ded4acb502\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_99b5076a2219bb857c090cd629\",\"agent_version\":6,\"agent_name\":\"Drafts Confirm \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-19 17:13:11] List calls failed while resolving active call | {"response":{"ok":false,"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}}
[2026-05-19 17:13:11] Drop call response | {"stored_call_id":"call_a9be56feade2ede66ded4acb502","active_call_id":"call_a9be56feade2ede66ded4acb502","stored_status":"registered","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-19 17:16:40] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}
[2026-05-19 17:43:22] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}
[2026-05-19 17:44:47] Start call API response | {"http":201,"body":{"call_id":"call_4135c35cf0ce46ea01b63751315","call_type":"phone_call","agent_id":"agent_99b5076a2219bb857c090cd629","agent_version":6,"agent_name":"Drafts Confirm ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_4135c35cf0ce46ea01b63751315\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_99b5076a2219bb857c090cd629\",\"agent_version\":6,\"agent_name\":\"Drafts Confirm \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-19 17:47:32] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}
[2026-05-19 17:48:00] Drop call response | {"stored_call_id":"call_4135c35cf0ce46ea01b63751315","active_call_id":"call_4135c35cf0ce46ea01b63751315","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-19 17:49:02] Start call API response | {"http":0,"body":null,"raw":"Operation timed out after 45001 milliseconds with 0 bytes received"}
[2026-05-19 17:50:47] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}
[2026-05-19 17:54:25] Start call API response | {"http":201,"body":{"call_id":"call_880f442ca95e00e42267420e4fd","call_type":"phone_call","agent_id":"agent_99b5076a2219bb857c090cd629","agent_version":7,"agent_name":"Drafts Confirm ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_880f442ca95e00e42267420e4fd\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_99b5076a2219bb857c090cd629\",\"agent_version\":7,\"agent_name\":\"Drafts Confirm \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-19 17:55:20] List calls failed while resolving active call | {"response":{"ok":false,"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}}
[2026-05-19 17:55:20] Drop call response | {"stored_call_id":"call_880f442ca95e00e42267420e4fd","active_call_id":"call_880f442ca95e00e42267420e4fd","stored_status":"registered","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-19 18:10:12] Start call API response | {"http":201,"body":{"call_id":"call_0d6c7fbc979482c264b0763468e","call_type":"phone_call","agent_id":"agent_99b5076a2219bb857c090cd629","agent_version":7,"agent_name":"Drafts Confirm ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_0d6c7fbc979482c264b0763468e\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_99b5076a2219bb857c090cd629\",\"agent_version\":7,\"agent_name\":\"Drafts Confirm \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-19 18:10:55] Drop call response | {"stored_call_id":"call_0d6c7fbc979482c264b0763468e","active_call_id":"call_0d6c7fbc979482c264b0763468e","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-19 18:14:50] Start call API response | {"http":201,"body":{"call_id":"call_308a374bfe6847bf4d8af32d95c","call_type":"phone_call","agent_id":"agent_99b5076a2219bb857c090cd629","agent_version":7,"agent_name":"Drafts Confirm ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_308a374bfe6847bf4d8af32d95c\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_99b5076a2219bb857c090cd629\",\"agent_version\":7,\"agent_name\":\"Drafts Confirm \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-19 18:19:24] Drop call response | {"stored_call_id":"call_308a374bfe6847bf4d8af32d95c","active_call_id":"call_308a374bfe6847bf4d8af32d95c","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-19 18:19:30] Start call API response | {"http":201,"body":{"call_id":"call_98f5ac14a5b97aca93b984efca3","call_type":"phone_call","agent_id":"agent_99b5076a2219bb857c090cd629","agent_version":9,"agent_name":"Drafts Confirm ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_98f5ac14a5b97aca93b984efca3\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_99b5076a2219bb857c090cd629\",\"agent_version\":9,\"agent_name\":\"Drafts Confirm \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-19 18:22:01] Drop call response | {"stored_call_id":"call_98f5ac14a5b97aca93b984efca3","active_call_id":"call_98f5ac14a5b97aca93b984efca3","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-19 18:22:12] Start call API response | {"http":201,"body":{"call_id":"call_07911fe9adf2e2b40b0e592fe77","call_type":"phone_call","agent_id":"agent_99b5076a2219bb857c090cd629","agent_version":9,"agent_name":"Drafts Confirm ","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_07911fe9adf2e2b40b0e592fe77\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_99b5076a2219bb857c090cd629\",\"agent_version\":9,\"agent_name\":\"Drafts Confirm \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-19 18:23:56] List calls failed while resolving active call | {"response":{"ok":false,"http":0,"body":null,"raw":"Connection timed out after 45000 milliseconds"}}
[2026-05-19 18:23:56] Drop call response | {"stored_call_id":"call_07911fe9adf2e2b40b0e592fe77","active_call_id":"call_07911fe9adf2e2b40b0e592fe77","stored_status":"not_connected","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-19 18:25:20] Start call API response | {"http":201,"body":{"call_id":"call_f96cc6d91b2b40ea307bca2721d","call_type":"phone_call","agent_id":"agent_99b5076a2219bb857c090cd629","agent_version":9,"agent_name":"Drafts Confirm ","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_f96cc6d91b2b40ea307bca2721d\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_99b5076a2219bb857c090cd629\",\"agent_version\":9,\"agent_name\":\"Drafts Confirm \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-19 18:28:55] Drop call response | {"stored_call_id":"call_f96cc6d91b2b40ea307bca2721d","active_call_id":"call_f96cc6d91b2b40ea307bca2721d","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-20 15:20:19] Start call API response | {"http":201,"body":{"call_id":"call_86a6d3510b7d65696cd3f227012","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":1,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_86a6d3510b7d65696cd3f227012\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":1,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-20 15:22:00] Start call API response | {"http":201,"body":{"call_id":"call_7d9a16e04bb0d4c37190159a710","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":2,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_7d9a16e04bb0d4c37190159a710\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":2,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-20 15:24:41] Start call API response | {"http":201,"body":{"call_id":"call_eb03385c4c122671b1188cf37b7","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":3,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_eb03385c4c122671b1188cf37b7\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":3,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-20 15:31:38] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45001 milliseconds"}
[2026-05-20 15:32:23] Start call API response | {"http":201,"body":{"call_id":"call_45db3563b298b8b296bc05792b6","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":6,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_45db3563b298b8b296bc05792b6\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":6,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-20 15:38:13] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}
[2026-05-20 15:39:05] Start call API response | {"http":201,"body":{"call_id":"call_35e4da9f497850c971e9fea18c7","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":9,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_35e4da9f497850c971e9fea18c7\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":9,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-20 15:41:45] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}
[2026-05-20 15:41:52] Start call API response | {"http":201,"body":{"call_id":"call_105f36456b0a0fe6aea81af0adc","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":10,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_105f36456b0a0fe6aea81af0adc\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":10,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-20 15:45:04] Start call API response | {"http":201,"body":{"call_id":"call_4e9dbc6e785b7708f9240ee6242","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":11,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_4e9dbc6e785b7708f9240ee6242\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":11,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-20 15:49:44] Start call API response | {"http":201,"body":{"call_id":"call_c43b44508431fbf4b43deba0e5d","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":13,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_c43b44508431fbf4b43deba0e5d\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":13,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-20 15:50:58] Start call API response | {"http":201,"body":{"call_id":"call_4734fef5c3940d4b3be6c60994d","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":13,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_4734fef5c3940d4b3be6c60994d\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":13,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-20 15:51:19] Drop call response | {"stored_call_id":"call_4734fef5c3940d4b3be6c60994d","active_call_id":"call_4734fef5c3940d4b3be6c60994d","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-20 15:51:32] Start call API response | {"http":201,"body":{"call_id":"call_a650230d2eff015650cfe7bd92f","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":13,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_a650230d2eff015650cfe7bd92f\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":13,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-20 15:52:23] Start call API response | {"http":201,"body":{"call_id":"call_98d6724105ef7d49d7992fb8940","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":13,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_98d6724105ef7d49d7992fb8940\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":13,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-20 15:53:00] Start call API response | {"http":201,"body":{"call_id":"call_0d2b6e8927a268fcd5011758778","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":13,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_0d2b6e8927a268fcd5011758778\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":13,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-20 15:53:59] Start call API response | {"http":201,"body":{"call_id":"call_d3d2f3bb9449ddf90575a12bbe7","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":13,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_d3d2f3bb9449ddf90575a12bbe7\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":13,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-20 16:06:11] Start call API response | {"http":201,"body":{"call_id":"call_2c5f4b12d289ccb65c15e44b489","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":13,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_2c5f4b12d289ccb65c15e44b489\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":13,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-20 16:07:48] Drop call response | {"stored_call_id":"call_2c5f4b12d289ccb65c15e44b489","active_call_id":"call_2c5f4b12d289ccb65c15e44b489","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-20 20:41:38] Start call API response | {"http":201,"body":{"call_id":"call_90ac0677be29eba2367c763d8f6","call_type":"phone_call","agent_id":"agent_23c36355be1f685d9301a4ca10","agent_version":13,"agent_name":"Telegram ","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_90ac0677be29eba2367c763d8f6\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_23c36355be1f685d9301a4ca10\",\"agent_version\":13,\"agent_name\":\"Telegram \",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-21 08:51:01] Start call API response | {"http":201,"body":{"call_id":"call_8b41df00b3174cbb86a72c68cb6","call_type":"phone_call","agent_id":"agent_e1ab206a2dedc3f475f6a595e9","agent_version":1,"agent_name":"Time","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_8b41df00b3174cbb86a72c68cb6\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_e1ab206a2dedc3f475f6a595e9\",\"agent_version\":1,\"agent_name\":\"Time\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-21 08:54:03] Drop call response | {"stored_call_id":"call_8b41df00b3174cbb86a72c68cb6","active_call_id":"call_8b41df00b3174cbb86a72c68cb6","stored_status":"","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-21 08:55:48] List calls failed while resolving active call | {"response":{"ok":false,"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}}
[2026-05-21 08:56:33] List calls failed while resolving active call | {"response":{"ok":false,"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}}
[2026-05-21 08:56:33] Drop call response | {"stored_call_id":"call_8b41df00b3174cbb86a72c68cb6","active_call_id":"call_8b41df00b3174cbb86a72c68cb6","stored_status":"","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-21 08:57:37] Start call API response | {"http":201,"body":{"call_id":"call_cc938a564b0b1dddcca484fe074","call_type":"phone_call","agent_id":"agent_e1ab206a2dedc3f475f6a595e9","agent_version":3,"agent_name":"Time","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_cc938a564b0b1dddcca484fe074\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_e1ab206a2dedc3f475f6a595e9\",\"agent_version\":3,\"agent_name\":\"Time\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-21 09:01:04] Start call API response | {"http":0,"body":null,"raw":"Operation timed out after 45002 milliseconds with 0 bytes received"}
[2026-05-21 09:02:00] Start call API response | {"http":201,"body":{"call_id":"call_90c982a581222a49e4c1c8c02cb","call_type":"phone_call","agent_id":"agent_e1ab206a2dedc3f475f6a595e9","agent_version":4,"agent_name":"Time","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: ZSI Amazon Logistics LLC\r\nApplication Reference: VF-260515-D49FE1A7\r\nInternal Application ID: FNP-542078\r\nVehicle: Suzuki Alto\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with ZSI Amazon Logistics LLC?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Suzuki Alto?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_90c982a581222a49e4c1c8c02cb\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_e1ab206a2dedc3f475f6a595e9\",\"agent_version\":4,\"agent_name\":\"Time\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: ZSI Amazon Logistics LLC\\r\\nApplication Reference: VF-260515-D49FE1A7\\r\\nInternal Application ID: FNP-542078\\r\\nVehicle: Suzuki Alto\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with ZSI Amazon Logistics LLC?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Suzuki Alto?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-21 09:02:38] Start call API response | {"http":201,"body":{"call_id":"call_9eeb4cf09ebe202eaf43e7a7090","call_type":"phone_call","agent_id":"agent_e1ab206a2dedc3f475f6a595e9","agent_version":4,"agent_name":"Time","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_9eeb4cf09ebe202eaf43e7a7090\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_e1ab206a2dedc3f475f6a595e9\",\"agent_version\":4,\"agent_name\":\"Time\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-21 09:04:31] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}
[2026-05-21 09:05:47] Start call API response | {"http":0,"body":null,"raw":"Operation timed out after 45002 milliseconds with 0 bytes received"}
[2026-05-21 09:07:25] Start call API response | {"http":201,"body":{"call_id":"call_43366974f0eb6cde690cd3b413c","call_type":"phone_call","agent_id":"agent_e1ab206a2dedc3f475f6a595e9","agent_version":4,"agent_name":"Time","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_43366974f0eb6cde690cd3b413c\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_e1ab206a2dedc3f475f6a595e9\",\"agent_version\":4,\"agent_name\":\"Time\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-21 09:10:12] Start call API response | {"http":0,"body":null,"raw":"Operation timed out after 45001 milliseconds with 0 bytes received"}
[2026-05-21 09:13:40] Start call API response | {"http":201,"body":{"call_id":"call_b459b8ca98a9b17a6b4037e4434","call_type":"phone_call","agent_id":"agent_e1ab206a2dedc3f475f6a595e9","agent_version":4,"agent_name":"Time","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Sadaf Hussain","target_type":"Applicant","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Applicant Vehicle Finance Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the applicant and complete a formal vehicle finance verification call.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the answer before asking the next question.\r\n- If the answer is unclear, politely ask for clarification.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\r\nAm I speaking with Sadaf Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm your current residential address.\r\n5. Did you apply for vehicle finance through FinoviaPay?\r\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\r\n7. Please confirm your employment or business status.\r\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\r\n\r\nClosing:\r\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"applicant","target_name":"Sadaf Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923036814535","direction":"outbound"},"raw":"{\"call_id\":\"call_b459b8ca98a9b17a6b4037e4434\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_e1ab206a2dedc3f475f6a595e9\",\"agent_version\":4,\"agent_name\":\"Time\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Sadaf Hussain\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Applicant Vehicle Finance Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the applicant and complete a formal vehicle finance verification call.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the answer before asking the next question.\\r\\n- If the answer is unclear, politely ask for clarification.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the applicant that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding your vehicle finance application.\\r\\nAm I speaking with Sadaf Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm your current residential address.\\r\\n5. Did you apply for vehicle finance through FinoviaPay?\\r\\n6. Can you confirm the vehicle you selected: Honda City i-VTEC?\\r\\n7. Please confirm your employment or business status.\\r\\n8. Are you willing to provide further documents if required by our Vehicle Finance Department?\\r\\n\\r\\nClosing:\\r\\nThank you for your time. Your verification has been completed, and our Vehicle Finance Department will continue reviewing your application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"applicant\",\"target_name\":\"Sadaf Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923036814535\",\"direction\":\"outbound\"}"}
[2026-05-21 09:15:29] Drop call response | {"stored_call_id":"call_b459b8ca98a9b17a6b4037e4434","active_call_id":"call_b459b8ca98a9b17a6b4037e4434","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-21 09:22:33] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}
[2026-05-21 09:23:38] Start call API response | {"http":201,"body":{"call_id":"call_fe9d582cf3fff6af281c1a52b3f","call_type":"phone_call","agent_id":"agent_e1ab206a2dedc3f475f6a595e9","agent_version":4,"agent_name":"Time","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Faisal Hussain","target_type":"Witness #2","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #2 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Faisal Hussain\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Faisal Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with Sadaf Hussain?\r\n9. How long have you known Sadaf Hussain?\r\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_2","target_name":"Faisal Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"raw":"{\"call_id\":\"call_fe9d582cf3fff6af281c1a52b3f\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_e1ab206a2dedc3f475f6a595e9\",\"agent_version\":4,\"agent_name\":\"Time\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Faisal Hussain\",\"target_type\":\"Witness #2\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #2 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Faisal Hussain\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Faisal Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with Sadaf Hussain?\\r\\n9. How long have you known Sadaf Hussain?\\r\\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_2\",\"target_name\":\"Faisal Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923221811631\",\"direction\":\"outbound\"}"}
[2026-05-21 09:25:41] Resolved latest live Retell call id for drop | {"stored_call_id":"call_fe9d582cf3fff6af281c1a52b3f","active_call_id":"call_fe9d582cf3fff6af281c1a52b3f","stored_status":""}
[2026-05-21 09:25:41] Drop call response | {"stored_call_id":"call_fe9d582cf3fff6af281c1a52b3f","active_call_id":"call_fe9d582cf3fff6af281c1a52b3f","stored_status":"","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}
[2026-05-21 09:26:26] Drop call response | {"stored_call_id":"call_fe9d582cf3fff6af281c1a52b3f","active_call_id":"call_fe9d582cf3fff6af281c1a52b3f","stored_status":"ongoing","response":{"ok":false,"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}}
[2026-05-21 09:27:12] Drop call response | {"stored_call_id":"call_fe9d582cf3fff6af281c1a52b3f","active_call_id":"call_fe9d582cf3fff6af281c1a52b3f","stored_status":"ended","response":{"ok":false,"http":0,"body":null,"raw":"Connection timed out after 45001 milliseconds"}}
[2026-05-21 09:28:42] List calls failed while resolving active call | {"response":{"ok":false,"http":0,"body":null,"raw":"Connection timed out after 45000 milliseconds"}}
[2026-05-21 09:29:09] Drop call response | {"stored_call_id":"call_fe9d582cf3fff6af281c1a52b3f","active_call_id":"call_fe9d582cf3fff6af281c1a52b3f","stored_status":"ended","response":{"ok":false,"http":400,"body":{"status":"error","message":"Can only stop an ongoing call."},"raw":"{\"status\":\"error\",\"message\":\"Can only stop an ongoing call.\"}"}}
[2026-05-21 09:57:44] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45001 milliseconds"}
[2026-05-21 09:57:46] Start call API response | {"http":201,"body":{"call_id":"call_e3b673a6f4d22ba0d71207f90c8","call_type":"phone_call","agent_id":"agent_e1ab206a2dedc3f475f6a595e9","agent_version":4,"agent_name":"Time","retell_llm_dynamic_variables":{"applicant_name":"Sadaf Hussain","target_name":"Ghulam Hussain Hussain","target_type":"Witness #1","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","vehicle_brand":"Honda","vehicle_model":"City i-VTEC","call_purpose":"Witness #1 Verification","verification_script":"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\r\n\r\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\r\n\r\nImportant Rules:\r\n- Speak naturally like a real human banking officer.\r\n- Never mention AI, automation, bot, or virtual agent.\r\n- Ask only one question at a time.\r\n- Wait for the witness answer before asking the next question.\r\n- If the witness gives an unclear answer, politely ask for clarification.\r\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\r\n- Keep a calm, respectful, and professional banking tone.\r\n- Do not rush the conversation.\r\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nCall Details:\r\nWitness Name: Ghulam Hussain Hussain\r\nApplicant Name: Sadaf Hussain\r\nApplication Reference: VF-260516-A4A7A348\r\nInternal Application ID: FNP-198973\r\nVehicle: Honda City i-VTEC\r\n\r\nOpening Script:\r\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\r\nAm I speaking with Ghulam Hussain Hussain?\r\n\r\nAfter confirmation say:\r\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\r\n\r\nVerification Questions:\r\n1. Please confirm your full name.\r\n2. Please confirm your date of birth.\r\n3. Please confirm your National ID or CNIC number.\r\n4. Please confirm the expiry date of your National ID or CNIC.\r\n5. Please confirm your father name.\r\n6. Please confirm your mother name.\r\n7. Please confirm your current residential address.\r\n8. What is your relationship with Sadaf Hussain?\r\n9. How long have you known Sadaf Hussain?\r\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\r\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\r\n\r\nClosing:\r\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.","admin_questions":""},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"13","application_reference":"VF-260516-A4A7A348","internal_application_id":"FNP-198973","target_type":"witness_1","target_name":"Ghulam Hussain Hussain","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"raw":"{\"call_id\":\"call_e3b673a6f4d22ba0d71207f90c8\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_e1ab206a2dedc3f475f6a595e9\",\"agent_version\":4,\"agent_name\":\"Time\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"Sadaf Hussain\",\"target_name\":\"Ghulam Hussain Hussain\",\"target_type\":\"Witness #1\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"vehicle_brand\":\"Honda\",\"vehicle_model\":\"City i-VTEC\",\"call_purpose\":\"Witness #1 Verification\",\"verification_script\":\"You are a professional banking verification officer from FinoviaPay Vehicle Finance Department.\\r\\n\\r\\nYour task is to call the witness and complete a formal witness verification call regarding a vehicle finance application.\\r\\n\\r\\nImportant Rules:\\r\\n- Speak naturally like a real human banking officer.\\r\\n- Never mention AI, automation, bot, or virtual agent.\\r\\n- Ask only one question at a time.\\r\\n- Wait for the witness answer before asking the next question.\\r\\n- If the witness gives an unclear answer, politely ask for clarification.\\r\\n- If the witness hesitates, reassure them that this is part of a standard banking review and compliance procedure.\\r\\n- Keep a calm, respectful, and professional banking tone.\\r\\n- Do not rush the conversation.\\r\\n- Inform the witness that the call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nCall Details:\\r\\nWitness Name: Ghulam Hussain Hussain\\r\\nApplicant Name: Sadaf Hussain\\r\\nApplication Reference: VF-260516-A4A7A348\\r\\nInternal Application ID: FNP-198973\\r\\nVehicle: Honda City i-VTEC\\r\\n\\r\\nOpening Script:\\r\\nHello, this is FinoviaPay Vehicle Finance Verification Department. This call is regarding a vehicle finance verification process.\\r\\nAm I speaking with Ghulam Hussain Hussain?\\r\\n\\r\\nAfter confirmation say:\\r\\nThank you. Before we continue, I would like to inform you that this call may be recorded for verification, compliance, and quality assurance purposes.\\r\\n\\r\\nVerification Questions:\\r\\n1. Please confirm your full name.\\r\\n2. Please confirm your date of birth.\\r\\n3. Please confirm your National ID or CNIC number.\\r\\n4. Please confirm the expiry date of your National ID or CNIC.\\r\\n5. Please confirm your father name.\\r\\n6. Please confirm your mother name.\\r\\n7. Please confirm your current residential address.\\r\\n8. What is your relationship with Sadaf Hussain?\\r\\n9. How long have you known Sadaf Hussain?\\r\\n10. Are you aware that Sadaf Hussain has applied for vehicle finance through FinoviaPay?\\r\\n11. Can you confirm that you personally know the applicant and are available as a witness/reference if required?\\r\\n\\r\\nClosing:\\r\\nThank you for your time and cooperation. Your witness verification has been completed, and our Vehicle Finance Department will continue reviewing the application.\",\"admin_questions\":\"\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"13\",\"application_reference\":\"VF-260516-A4A7A348\",\"internal_application_id\":\"FNP-198973\",\"target_type\":\"witness_1\",\"target_name\":\"Ghulam Hussain Hussain\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+923034509529\",\"direction\":\"outbound\"}"}
[2026-05-21 17:10:27] Start call API response | {"http":0,"body":null,"raw":"Operation timed out after 45001 milliseconds with 0 bytes received"}
[2026-05-21 17:11:23] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45001 milliseconds"}
[2026-05-21 17:12:19] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45001 milliseconds"}
[2026-05-21 17:21:00] Start call API response | {"http":0,"body":null,"raw":"Connection timed out after 45002 milliseconds"}
[2026-05-21 17:23:59] Start call API response | {"http":201,"body":{"call_id":"call_d1c0c90ad9735e4235411e3b9a0","call_type":"phone_call","agent_id":"agent_e1ab206a2dedc3f475f6a595e9","agent_version":4,"agent_name":"Time","retell_llm_dynamic_variables":{"applicant_name":"ZSI Amazon Logistics LLC","target_name":"ZSI Amazon Logistics LLC","target_type":"Applicant","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","vehicle_brand":"Suzuki","vehicle_model":"Alto","call_purpose":"Applicant Vehicle Finance Verification"},"custom_sip_headers":[],"call_status":"registered","latency":[],"metadata":{"application_id":"12","application_reference":"VF-260515-D49FE1A7","internal_application_id":"FNP-542078","target_type":"applicant","target_name":"ZSI Amazon Logistics LLC","source":"finoviapay_vehicle_finance_admin"},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"raw":"{\"call_id\":\"call_d1c0c90ad9735e4235411e3b9a0\",\"call_type\":\"phone_call\",\"agent_id\":\"agent_e1ab206a2dedc3f475f6a595e9\",\"agent_version\":4,\"agent_name\":\"Time\",\"retell_llm_dynamic_variables\":{\"applicant_name\":\"ZSI Amazon Logistics LLC\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"target_type\":\"Applicant\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"vehicle_brand\":\"Suzuki\",\"vehicle_model\":\"Alto\",\"call_purpose\":\"Applicant Vehicle Finance Verification\"},\"custom_sip_headers\":{},\"call_status\":\"registered\",\"latency\":{},\"metadata\":{\"application_id\":\"12\",\"application_reference\":\"VF-260515-D49FE1A7\",\"internal_application_id\":\"FNP-542078\",\"target_type\":\"applicant\",\"target_name\":\"ZSI Amazon Logistics LLC\",\"source\":\"finoviapay_vehicle_finance_admin\"},\"call_cost\":{\"product_costs\":[],\"total_duration_seconds\":0,\"total_duration_unit_price\":0,\"combined_cost\":0},\"data_storage_setting\":\"everything\",\"opt_in_signed_url\":false,\"from_number\":\"+13433088894\",\"to_number\":\"+34634753260\",\"direction\":\"outbound\"}"}
[2026-05-21 17:24:23] Drop call response | {"stored_call_id":"call_d1c0c90ad9735e4235411e3b9a0","active_call_id":"call_d1c0c90ad9735e4235411e3b9a0","stored_status":"ongoing","response":{"ok":true,"http":204,"body":null,"raw":"Call stopped successfully."}}